Resident Relocation Coordinator (Oklahoma City, OK)

Job description

OVERVIEW:

nThe Relocation Coordinator is a key member of the Relocation team. The Relocation Coordinator is responsible for overseeing the daily relocation tasks required while working closely with residents to prepare and assist them with all required relocation activities. The position involves regular communication with clients, managing third-party vendors, including cleaners, moving and pest control companies, and data collection and tracking. A positive attitude and a solutions-based approach are expected when providing relocation services to clients and residents. The Relocation Coordinator represents HOU at company events and helps move our mission and reputation forward. The Relocation Coordinator is exempt from working from home.

nRESPONSIBILITIES:

nnOversee and participate in the surveying of residents to best understand their relocation needs and preferences in regard to relocation.

nParticipate in/convene resident and community meetings/drop-in sessions to discuss relocation process as well as resident relocation rights and benefits.

nPrepare and distribute appropriate notices to affected households regarding the relocation program; ensure proof of resident receipt for notices requiring such proof.

nProvide relocation counseling and assistance in compliance with applicable Federal, State, and/or local regulations.

nCoordinate flow of information between HOU, Property Management, the Client, and each Resident.

nProvide weekly and monthly reports to Client, Director, and Development team and update/maintain relocation files, database, lottery list (if needed), and relocation tracking reports.

nCreate an agenda for weekly Relocation Meetings; take minutes of each meeting and circulate to team within 48 hours of meeting.

nNotify residents of their move date and provide ongoing contact and support to ensure that they are prepared to move.

nCheck-in with residents at least 30 days prior to move and then at 3-, 2-, and 1-week, and 72-, 48- and 24- hours prior to move date.

nProvide assistance with arranging for moves, including packing/unpacking assistance, utility disconnection and reconnection, completing change of address forms (if applicable) for households desiring such assistance.

nSchedule, coordinate, and supervise moves and other associated tasks, such as pest inspection, unit turnover, etc. (dependent upon client and job)

nWork closely with construction, property management, development, and moving contractors to ensure residents have vacated their units in accordance with the demolition/renovation and relocation schedule, keys have been turned over to property management, and units are properly secured.

nEstablish procedures for minimizing resident property damage, including inventorying furniture and taking photos/video, and serve as initial point of contact regarding resident claims of damage/loss.

nInterphase with resident's family/friends and/or social services staff to ensure seamless provision of services and/or to address obstacles to relocation.

nRepresent HOU to local, state, federal agencies, the private housing industry, and community groups as necessary.

nParticipate in weekly supervision and scheduled site meetings with the APM.

nEnsure relocation files contain required documentation and data tracking system is updated regularly.

nComplete all tasks identified in site work plan and perform other duties as assigned.

nIdentify and respond to special needs (i.e., outstanding utility balances, poor credit history, criminal backgrounds, etc.) and accommodation issues, such as need for handicap-accessible unit, roll-in shower, 1st floor unit, extra bedroom for personal care attendant, etc. Confirm that residents with accommodation needs have approved reasonable accommodation paperwork on file.

nCounsel and assist households who are wholly/partially ineligible for relocation benefits due to immigration status.

nProvide information regarding local childcare and transportation options as well as other social services and amenities in the new neighborhoods to facilitate successful transition for relocated households.

nAssist households with school-aged children with school transfer process, as needed.

nCoordinate with Section 8 Department regarding unit inspections and other leasing procedures (only if applicable).

nConvene info sessions and/or provide information on how to be a good neighbor, overview of Section 8 process (if applicable), budgeting/energy conversion, how to work with private landlords/comply with private leases/handle utility and maintenance problems, conduct a housing search.

nAssist residents with good standing requirements regarding rent payment and housekeeping by setting up and conducting budgeting and housekeeping workshops, referring residents for financial assistance, etc.

n Qualifications

nExperience in relocation services, social services, customer service, or other such similar fields preferred.

nExcellent customer service and interpersonal skills.

nAble to work with diverse populations and to communicate effectively with numerous stakeholder groups including staff, clients, and residents.

nAbility to work under strict time constraints and on a variety of projects and tasks simultaneously.

nExcellent verbal and written communication skills.

nUnderstands the importance of team and can be an integral and effective team member.

n(If supervising staff) Ability to lead and organize staff.

nSelf-directed, able to work independently and multitask.

nA positive attitude and a propensity to learn and take on more tasks and responsibilities.

nKnowledge of Microsoft Word, Excel, Google Docs, and Database applications.

nAbility to be a creative problem-solver.

nExcellent organizational skills

n nThe ideal Relocation Coordinator will possess the following additional skills:

nnCompassion

nEmpathy

nFlexibility and adaptability--skilled at rolling with the punches

nAbility to maintain a calm atmosphere under pressure and stressful situations

nWillingness to learn and take constructive criticism

nAbility to deal with difficult situations and people without taking it personally

nSense of humor

nSensitivity to different cultures and diversity, with the capacity to work with diversity that extends beyond race.

n nHOU offers a competitive salary and provides a comprehensive benefits package including health, health reimbursement account (HRA), FSA, life, vision, dental, disability insurance, educational assistance, paid time off and sick leave, flexible work schedule, and a 401K retirement plan. HOU is an Equal Opportunity Employer.

nEEO Statement:

nWe are an equal opportunity employer and equal opportunity housing provider. We do not discriminate on the basis of race, color, religion, sex, disability, familial status, or national origin.

Must be able to pass employment criminal background screening

Worksite address

oklahoma city, OK, 73116, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.