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Job description
Resident Services Assistant IIYWCA is the oldest and largest multicultural women's organization in the world. YWCA South Hampton Roads (YWCA SHR) is dedicated to the fullness of its mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all.Serving approximately 8,000 individuals each year, YWCA SHR is a source of strength, courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial, gender, religious and social lines with organizations-partners in all sectors to educate about disparities, advocate for change and provide resources and tools to dismantle oppressive systems.YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism, empowering women and standing up for social justice, helping families and strengthening our community.About the PositionUnder general supervision of the Survivor Services Manager, assist in the facilitation of basic need services for victims of violence at the YWCA SHR Emergency Shelter.Essential DutiesCustomer ServiceMaintain active and effective communication with residentsProvide shelter orientation services to shelter guestsRespond to crisis situations in the shelter involving shelter clients, providing conflict resolution communication and ensuring client safetyProvide comprehensive safety planning services to clients based on assessment resultsAdvocacyProvide in-person comprehensive intake sessions with new shelter clients within twenty-four hours of their arrival in the shelterMake appropriate referrals including mental health evaluations based on intake informationProvide lethality assessments to shelter clientsProvide trauma-informed crisis intervention, information and referrals to shelter clients as requestedProvide education regarding the dynamics of sexual assault, domestic violence, stalking, and human traffickingComplianceMaintain client confidentiality in accordance with the YWCA SHR's Confidentiality policyMaintain client case records in accordance with the policy and proceduresAdhere to the YWCA SHR's Mandated Reporter policy in collaboration with law enforcement, and forensic and medical personnelFollow the organization's protocol in maintaining records of on-going shelter client contact and calls through written case notes and the VADATA systemUnderstand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resourcesPrepare and submit incident reports involving staff and residentsFacilitiesRegularly walk the property to identify and address maintenance issues (also includes security system and outdoor areas of the property)Maintain records of all issues (compete incident reports, maintenance logs, etc.)Maintain shelter supplies, living spaces, and distribution of donated items (also includes water and consumable supplies)PersonnelAssist in development, training, and supervision of staffAssist with and prepare for volunteer engagementAdministrationCollect statistical data and other information to be provided to YWCA SHR staffParticipate in on-going training and education regarding interpersonal violence, community resources, and medical personnelAttend in-service training and staff meetings as scheduled throughout the yearPerforms other duties as assignedOtherWork with external partners to procure donations, etc. (Foodbank and retail rescue pick-ups)QualificationsWe will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.Minimum RequirementsCombination of related education and experience equivalent to one (1) year in social work, human services, psychology, or other related field.One (1) year experience working with survivors of domestic, sexual, intimate partner violence.PreferredBachelor's degree in psychology, social work, human services or related field.Two (2) years' experience in the field.One year of supervisory experience required.Other RequirementsMust complete a background check.Must complete the YWCA SHR Onboarding and Advanced Training ProgramSkills and CompetenciesGood organizational and interpersonal skillsDemonstrated ability to maintain a calm and supportive demeanor at all timesDemonstrate knowledge of the issues and dynamics involved with interpersonal violenceThe ability to work independently and manage multiple priorities and respond in a professional and reassuring mannerDemonstrate ability to function as a part of a team with co-workersDemonstrate ability to work well with people of various ethnic, racial and socio-economic backgroundsMust complete the training program of the YWCA SHRMust have excellent driving record and have a valid driver's license; certificate of insurance from an insurance carrier licensed in the Commonwealth of VirginiaTravel is required and access to reliable transportation is essentialRequires willingness to work and travel aloneCore ValuesThe Resident Services Assistant II is expected to model YWCA SHR Core Values:CompassionHonestyIntegrityOwnershipResponsibilityEmpowermentWorking ConditionsWork is performed in a Shelter with a high standard of confidentiality. This position is full-time, 40 hours per week, Monday - Friday.Physical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.Ability to travel in varying weather conditions.Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls.While performing the duties of this job, the employee is required to:Frequently walk, use hands and fingers effectively, climb a ladder, handle or feel objects, tools or controls and talks or hearsOften required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawlAbility to lift and carry up to 60 poundsSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focusThe noise level in the work environment is moderately loudPhysical capability to effectively use and operate various items of office-related equipment, such as but not limited to, a personal computer, calculator, copier and fax machineCompensationThis position offers a starting salary range of $41,600K - $43K and includes a comprehensive benefits package. We actively welcome all candidates from a wide range of backgrounds who have the skills to fulfill this role – regardless of compensation history. This is a full-time, non-exempt position.Start TimeframePosition will be open until filled. Interested applicants are requested to submit an online application at ywca-shr.org to include a cover letter, and resume.Equal Employment Opportunity (EEO) DisclosureWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation and any other status
Worksite address
portsmouth, VA, 23701, US
Who can apply
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