About this opportunity
Baptist Village Retirement Communities lists this Resident Services Receptionist opportunity in owasso, Oklahoma. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Full Time
Owasso
Job Summary
The Resident Services Receptionist serves as a welcoming first point of contact for residents, guests, prospective residents, family members, and team members. This position answers and routes telephone calls, greets visitors, provides general assistance, receives payments and deliveries, coordinates office communications, and supports the Resident Services Team with a wide range of administrative responsibilities.
The Resident Services Receptionist also assists with community publications, calendars, resident communications, reservations, work orders, special events, and day-to-day office operations. The ideal candidate is friendly, organized, dependable, and able to manage multiple priorities while providing excellent customer service in a busy environment.
General Responsibilities Greet and assist residents, guests, prospective residents, and team members in a friendly and professional manner
Answer, screen, and transfer incoming telephone calls in accordance with BVC Marketing Policies and Procedures
Support the Resident Services Team with prospective residents by gathering information, offering hospitality, and assisting with communication and relationship-building
Assist job applicants and provide administrative support to Human Resources as needed
Receive and distribute mail, packages, and deliveries
Receive resident payments, including monthly service fees and payments for special events
Receive donations, issue receipts, and forward appropriate documentation to the Home Office Development Team
Monitor the office drop box for payments, keys, and other items
Receive maintenance requests, maintain work order logs, and track completion
Communicate with Environmental Services and Housekeeping teams as needed
Manage normal and holiday settings for the telephone system
Gather, review, print, and prepare the Village Newsletter, monthly menu, and Life Enrichment Calendar for distribution
Prepare and mail Newcomers' Fellowship invitations
Compile Resident Council meeting minutes and maintain the Resident Council Representative List
Update and distribute team member phone extension lists and resident directories
Assist with preparing and distributing resident communications, including rate increase letters
Create and post flyers, announcements, sign-up sheets, and other community communications
Create name tags for new team members
Manage Touchtown Dining Services menus
Provide notary services for residents and team members as authorized
Update community display cases
Maintain room, guest apartment, and vehicle reservation calendars
Coordinate guest apartment reservations, including payments, key and information packets, and housekeeping notifications
Schedule resident appointments with the AARP Tax Preparer
Provide and track quarters used for resident and team member laundry services
Maintain Lost and Found items
Track office supply, stationery, and marketing material inventory and submit orders as needed
Coordinate copier service and supply requests with the appropriate vendor
Assist with planning and executing special events alongside Resident Services and Life Enrichment
Provide copying, faxing, and other general office support to residents and team members
Perform other duties as assigned
Qualifications Previous clerical or office experience preferred
Computer skills required
Strong customer service and interpersonal skills
Professional telephone etiquette
Strong organizational skills and attention to detail
Ability to communicate effectively with residents, family members, guests, prospective residents, and team members
Ability to manage multiple responsibilities and frequent interruptions in a fast-paced environment
Ability to maintain positive and cooperative working relationships
Working Environment
This position works in a highly visible front-office environment with frequent interaction with residents, families, guests, prospective residents, vendors, and team members. The role requires a welcoming presence, flexibility, strong organization, and the ability to respond calmly and professionally to a variety of requests throughout the day. Must possess adequate sight and hearing, with or without assistive devices, to meet job requirements.
Regularly required to stand, walk, use hands, reach, talk, and hear.
Occasionally required to sit, climb, balance, stoop, kneel, crouch, crawl, taste, or smell.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The work environment characteristics described are representative of those encountered while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Benefits 403B Retirement savings plan
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid sick time
Paid personal time off
Referral bonus program
Tuition reimbursement
Vision insurance
Worksite address
owasso, OK, 74055, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.