About this opportunity
Five Star Home Service Inc lists this Residential Home Services Install/Sales Coordinator opportunity in xenia, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Install Coordinator
Five Star Home Services is a family-owned residential HVAC, Plumbing, and Electrical company that has served Ohio communities for more than 50 years. Our mission is simple: WE SERVE THOSE IN NEED. Through our Profit on Purpose program, Five Star donates 10% of our profits back to the communities we serve, including significant support for individuals and families impacted by addiction and recovery.
Full-Time | Weekly Pay | Comprehensive Benefits
Residential Home Services Experience Required
This is not an entry-level coordinator position. Candidates must have prior residential HVAC, Plumbing, AND Electrical coordination experience to be considered. Five Star Home Services is looking for an experienced Install Coordinator who understands what it takes to move a sold home-services job from the sales handoff to a successful installation. You'll coordinate customers, schedules, payments, equipment, parts, documentation, inspections, and field teams to make sure every job is ready to go—and keep problems from reaching the customer or the crew. If you've coordinated residential HVAC, Plumbing, and Electrical work before, you already know: the details behind the scenes can make or break the job.
What You Get
Weekly pay
Medical, Dental & Vision Insurance after 90 days
Company HSA contributions with High Deductible Health Plan enrollment
401(k) with up to 4% company match after 90 days
Paid Time Off after 90 days
Six (6) Paid Holidays
Choose Your Five Star Elective Company Benefit: Select a Five Star Home Services Home Maintenance Plan for your home (or a direct relative's home if you're not a homeowner) OR receive $150 in Five Star Company Store credits each quarter
Company-Paid Benefits: Short-Term Disability, Long-Term Disability, $25,000 Life Insurance, Maternity & Paternity Pay, and Employee Assistance Program.
Additional Voluntary Benefits: Accident, Critical Illness, Voluntary Life, Norton LifeLock & Spot Pet Insurance
What You'll Do
Your job is to make sure sold work becomes successfully completed work. You'll:
Convert sold estimates into scheduled jobs quickly and accurately
Verify payments and financing before jobs are scheduled
Confirm equipment and required parts are available before installation
Coordinate HVAC, Plumbing, and Electrical installation schedules
Communicate scheduling information, changes, and delays to customers and field teams
Coordinate OUPS, utility requirements, failed inspections, re-inspections, and corrective work
Maintain complete and accurate customer and job information in the CRM
Register installed equipment with the appropriate manufacturers
Manage work orders, estimates, payments, documentation, and signatures through the Lowe's portal
Identify scheduling gaps and help maximize available field capacity
Support managers and technicians with the information and resources needed to complete jobs successfully
Provide backup Customer Service and Dispatch coverage when business needs require it
These responsibilities directly reflect the position's accountability for job scheduling, payment verification, equipment availability, partner coordination, failed inspections, parts availability, CRM accuracy, customer communication, Lowe's administration, and equipment registration.
What We're Looking For
Required — Non-Negotiable:
Prior residential HVAC, Plumbing, & Electrical installation/service coordination experience
Experience coordinating technicians, installers, customers, equipment, and job schedules in a residential home-services environment
Understanding of the operational workflow from sold estimate → scheduling → job preparation → field execution → job completion
Strong attention to detail and follow-through
Ability to manage multiple jobs, schedules, and priorities simultaneously
Strong customer communication and problem-solving skills
Strong computer and technology proficiency
Experience working with CRM, dispatch, scheduling, or field-service management software
Candidates without residential home-services coordination experience across HVAC, Plumbing, and Electrical may be considered for this position at managements discretion.
Preferred:
ServiceTitan experience
Lowe's installation program/portal experience
Manufacturer equipment-registration experience
Experience coordinating inspections, permits, utilities, financing, and equipment procurement
What Success Looks Like
Our strongest Install Coordinators don't wait for problems to show up on installation day. They make sure:
Payment is verified. Equipment is available. Parts are ready. The customer knows what's happening. The schedule is accurate. Documentation is complete. The field team has what they need.
They know how residential home-service operations work and understand how one missed detail can create a callback, reschedule, unhappy customer, or lost production.
The Job Scorecard reinforces that expectation through specific performance standards around scheduling efficiency, payment and equipment verification, dispatch-board utilization, parts availability, CRM accuracy, customer communication, equipment registration, and backup operational readiness.
If you already know how to coordinate residential HVAC, Plumbing, and Electrical operations and you're looking for a role where organization, urgency, and follow-through matter, we want to hear from you.
Apply today to join Five Star Home Services.
Job Type: Full-time
Worksite address
xenia, OH, 45385, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.