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Job description
Residential Program Manager - Rockford, MI - Full Time with On Call Expectation
Job Category : Manager
Requisition Number : RESID
Posted : September 24, 2026
Full-Time
On-site
Rate : $24 USD per hour
Locations
Showing 1 location
Rockford, MI 49341, USA
Description
Residential Program Manager | Neo Rockford | Full-Time 1st Shift and On Call
Make a real impact—help someone build independence while building a career, you’re proud of.
The Residential Program Manager provides leadership and oversight for one or more Hope Network residential homes, ensuring high-quality, person-centered services for individuals served. This role is responsible for hiring, training, coaching, and mentoring direct care staff; maintaining compliance with licensing, accreditation, and funding requirements; and creating a safe, supportive home environment that promotes independence, dignity, and individual success.
What You’ll Do
Oversee the daily operations of one or more residential homes
Hire, train, coach, and mentor direct care staff
Ensure compliance with licensing, accreditation, and funding requirements
Promote a positive home environment that supports independence and personal growth
Build strong relationships with individuals served, families, and community partners
Oversee medication administration, health monitoring, and quality care practices
Support personal care and activities of daily living as needed
Manage staffing, scheduling, and after-hours program needs
On Call Rotation
What We’re Looking For
Strong leadership and team development skills
Compassionate, person-centered approach to service delivery
Excellent communication and problem-solving abilities
Organized and able to manage multiple priorities
Commitment to quality care, compliance, and continuous improvement
Ability to build trusting relationships with staff and individuals served
What You Bring
Preferred:
Associate's Degree in a Human Services-related field
Previous leadership experience in residential, healthcare, or human services settings
Required:
High School Diploma or GED
Three years of related experience if no Associate's Degree
Ability to work independently with flexible hours, including occasional evenings, weekends, and holidays
Ability to participate in an on-call rotation for staffing and program emergencies
Ability to lift up to 50 lbs.
Ability to pass required background checks
Ability to obtain CPR/First Aid certification
Competitive pay
Medical, dental & vision insurance (may vary based on job status)
Virtual Concierge Medical Services
403(b) retirement with company match (up to 3%)
Generous Paid Time Off (PTO)
Paid training + career growth opportunities
Tuition reimbursement and scholarship opportunities
Employee Assistance Program (mental health + support)
Company-paid life insurance
Why Hope Network
At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters.
Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next—and the work you do here truly matters.
Qualifications
Skills
Preferred
eCare User
Expert
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Worksite address
rockford, MI, 49341, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.