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Job description
Residential Service PlumberBurns & McBride | New Castle, DE Guaranteed 40 Hours Every WeekPay: $35–$45/hour base pay + commission + monthly revenue/performance bonusesBuild Something New—Without Starting From ScratchBurns & McBride is launching a residential plumbing department, and we're looking for an experienced service plumber who wants more than another seat in another truck.Since 1949, Burns & McBride has earned the trust of homeowners throughout Delaware and the greater Wilmington area by delivering dependable home services and standing behind our work. Now, we're bringing that same reputation and customer-first approach to residential plumbing.You'll have the rare opportunity to help build a new department while benefiting from an established brand, an existing homeowner customer base, and a company that has served the community for more than 75 years. Your experience and ideas will matter as we establish our plumbing standards, processes, and reputation.We're looking for a self-driven professional who takes ownership of their day. You diagnose accurately, communicate clearly, present repair and replacement options confidently, and create revenue by educating homeowners—not pressuring them.Why You'll Love Working HereWe don't just offer jobs—we build careers. Here's what you can expect as part of our team:Industry-leading compensation: We believe in recognizing and rewarding excellent performance through hourly pay plus uncapped commissions and performance based bonuses.Guaranteed 40 hours every week: Count on consistent hours and dependable earning potential.Fully stocked warehouse and parts runners: Spend less time tracking down materials and more time completing calls.New, clean, fully stocked truck: Arrive prepared with a professional service vehicle ready for the day's work.Comprehensive health benefits: Affordable, high-quality medical, dental, and vision coverage for you and your family.Paid time off from day one: Start earning PTO immediately because time away from work matters.401(k) with company match: Build long-term financial security with support from the company.Parental leave: Receive support as your family grows.Training and development: Continue building your technical, customer-service, and leadership skills through our Service Professionals Academy and Resource Center.Annual performance reviews: Receive regular feedback and recognition, with opportunities to be rewarded for your growth and results.What You'll DoDiagnose, repair, and replace residential plumbing systems, fixtures, and equipmentIndependently manage a full daily service scheduleThoroughly evaluate plumbing concerns and identify the root cause—not just the immediate symptomExplain findings clearly and present homeowners with appropriate repair and replacement optionsHelp customers make informed decisions through honest education and professional recommendationsComplete repairs safely, efficiently, and to a high standard of qualityBuild trust with homeowners and consistently deliver an outstanding customer experienceMeet performance and revenue goals by identifying legitimate customer needs and offering the right solutionsAccurately document diagnoses, estimates, recommendations, and completed work using mobile service softwareMaintain a clean, organized, and properly stocked service vehicleProtect customers' homes and leave every work area cleaner than you found itMinimize callbacks by completing work correctly the first timeProvide feedback and ideas that help strengthen the new plumbing departmentWhat We're Looking ForFive or more years of residential service plumbing experienceStrong diagnostic and troubleshooting skills across residential plumbing systemsProven ability to independently manage a daily service scheduleExperience presenting repair and replacement options to homeownersA history of delivering exceptional customer service while consistently meeting revenue goalsConfident, professional, and customer-focused communication skillsStrong organization, follow-through, and time-management abilitiesComfortable using mobile technology and service-management softwareValid driver's license with a clean driving recordCommitment to safety, professionalism, and high-quality workmanshipA self-driven mindset and willingness to take ownership of each service call$35 - $45 an hour plus incentives
Worksite address
new castle, DE, 19720, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.