About this opportunity
Allegion lists this Residential Support Representative 1 opportunity in topeka, Kansas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Remote, Kansas
nRemote Location United States
nFull time
nJR37510
nCreating Peace of Mind by Pioneering Safety and Security
nAt Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
nAdditionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup's With Distinction honor - a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.
nResidential Support Representative 1-Remote US
nAvailability to work Monday-Friday 8am - 4:30pm EST. May need to work weekends or holidays as needed.
nQualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
nAt Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.
nWhile this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion.
nJob Summary:
nAs a Residential Support Representative 1, you are a crucial part of the Allegion team. You will drive consumer loyalty for the business through exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution. This role will portray a positive image for the company by providing superior customer service, accurately addressing all customer inquiries professionally and courteously, and acting as a customer advocate to continually improve customer satisfaction.
nWhat You Will Do:
nCustomer Experience and Support
nnnProvide positive customer experiences to help troubleshoot basic technical problems primarily through verbal communication over the phone, both inbound and outbound. May also need to provide support via our digital channels as needed.
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nnAssist customers in troubleshooting issues with Schlage products and ensure a resolution or suitable next steps. Escalate or seek guidance from internal resources or SME's as needed.
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nnGuide customers through how-to-related inquiries such as installation, app setup, product registration, etc.
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nnBe the voice of the customer by communicating case drivers and known issues to internal stakeholders, ensuring a swift resolution.
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nnBuild trust through complete follow-through on customer commitments.
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nnLearn, develop, and maintain product knowledge of mechanical and electronic Allegion consumer products and components.
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nnLevel up through continued education and gaining knowledge of more complex troubleshooting scenarios and advanced Allegion products such as integrated locks.
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nnParticipate in ongoing training and development to enhance product knowledge and customer service skills.
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nnDevelop a working knowledge of all reference material, such as product catalogs, manuals, instruction sheets/templates, and price books.
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n nPerformance and Values
nnnAdhere to processes and maintain a high quality of performance.
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nnParticipate in team activities and engage with fellow Allegion team members positively and respectfully.
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nnMeet set goals and metric expectations consistently.
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nnSupport Allegion's values and mission to create a customer-centric culture.
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n nWhat You Need to Succeed:
nnnMinimum 3 years of customer service experience preferred.
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nnAn HS Diploma or GED is required; an associate's degree is preferred.
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nnAbility to type 55 wpm, corrected speed.
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nn1+ years' experience handling high-volume inquiries.
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nnStrong written and verbal communication skills, with proper grammar and punctuation knowledge.
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nnKnowledge of and the ability to perform basic computer skills.
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nnWorking knowledge of PC-based software applications (Microsoft Office - Outlook, Word, Excel) & basic web applications.
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nnFamiliarity with and/or comfort in using smart device applications is required.
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nnAbility to multi-task, prioritize, and manage time efficiently.
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nnAbility to identify recurring customer issues.
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nnAbility to develop cross-functional, professional working relationships.
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nnBilingual in Spanish and/or French is a plus.
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n nWhy Work for Us?
nAllegion is a Great Place to Grow your Career if:
nnnYou're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
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nnYou're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
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nnYou want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
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nnYou want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
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n nWhat You'll Get from Us:
nnnHealth, dental and vision insurance coverage, helping you "be safe, be healthy"
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nnCompetitive Paid Time Off
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nnA commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
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nnHealth Savings Accounts - Tax-advantaged savings account used for healthcare expenses
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nnFlexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
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nnDisability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
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nnLife Insurance - Term life coverage with the option to purchase supplemental coverage
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nnTuition Reimbursement
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nnVoluntary Wellness Program - Simply complete wellness activities and earn monetary rewards
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nnEmployee Discounts through Perks at Work
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nnCommunity involvement and opportunities to give back so you can "serve others, not yourself"
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nnOpportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
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n nCompensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience.
nn· The expected Base Salary Range: $33,900 to $55,000. The actual compensation will be determined based on experience and other factors permitted by law.
n nApply Today!
nJoin our team of experts today and help us make tomorrow's world a safer place!
nNot sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
nWe Celebrate Who We Are!
nAllegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ( ) .
n© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
nREGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER
nAllegion is an equal opportunity and affirmative action employer (
nPrivacy Policy
nWe are Allegion.
nA team of experts.
nUnited under a common desire;
nProtect today innovate for tomorrow.
nAnd never settle for the status quo.
nWe believe in anticipating opportunities
nby sharpening our skills
nand finding new answers
nthrough collaboration.
nWe believe in a safer, more secure world.
nWe believe in providing peace of mind.
nWe believe in being true to ourselves and to those
nwho trust-in our protection.
nWe are many. We are one.
nWe are Allegion.
Worksite address
topeka, KS, 66652, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.