About this opportunity
Aon lists this Resolution Analyst opportunity in alpharetta, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Aon is looking for a Resolution Analyst!
nWe are looking for a Resolution Analyst who will handle benefit, and enrollment related escalations received from our call centers. The Resolution Analyst is responsible for assisting our client’s customers with benefit, cancellation, and enrollment related issues. There are production and quality expectations based on client contractual requirements. This is a Hybrid (3 days in office) schedule, located in the Alpharetta, GA office.
nAon Integramark is a debt cancellation service administrator for the U.S. lending industry. Debt cancellation programs can protect virtually all forms of consumer indebtedness including installment loans, home equity loans/lines of credit, and credit card accounts. Aon Integramark is a division under Aon, who is a global leader in risk management, insurance and reinsurance brokerage, human capital and management consulting, and outsourcing with more than 36,000 employees in 500 offices in more than 120 countries.
nAs part of the role, the Resolution Analyst will handle incoming and outgoing phone calls to/from customers to assist in facilitating the benefit, cancellation and enrollment process. This will require the Resolution Analyst to listen to customers, address all questions or complaints, and provide an accurate response.
nAon is in the business of better decisions
nAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
nAs an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
nWhat your day will look like:
nnnAnswer incoming calls and make outbound customer service calls
n
nnProcess escalated related transactions in a timely and accurate manner
n
nnReview and analyze what documentation is needed to process an escalation
n
nnReview daily follow-up status reports to prioritize and manage daily inventory to meet contractual service levels
n
nnAbility to respond efficiently and accurately to customers and provide solutions and/or alternatives
n
nnEngage in active listening with the customer, confirming or clarifying information, and defuse situations as needed
n
nnAbility to maneuver through various systems while engaging with the customer
n
nnDocument details of customer's inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
n
nnUnderstand and strive to meet or exceed production and quality metrics while providing excellent and consistent customer service
n
n nSkills and experience that will lead you to success:
nnnAt least 1 year of industry-specific experience in debt cancellation/benefits area or like industry
n
nnCustomer service experience
n
nnBilingual preferred
n
nnStrong communication and listening skills
n
nnAbility to multi-task and manage time effectively
n
nnWrite clearly, concisely, and effectively
n
nnStrong analytical and problem-solving skills
n
nnMaintain quality focus
n
nnAbility to work independently and work well with others in a team environment
n
nnProficient in Microsoft Office Suite
n
nnAbility to work virtually in an environment conducive to working virtually
n
n nEducation:
nnHigh School Diploma or GED is required, Associate/Bachelor degree preferred
n nHow we support our colleagues:
nIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
nOur continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
nAon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
nAon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
nWe welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
nFor positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
nNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
nThe salary range for this position (intended for U.S. applicants) is $40,000 to $45,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
nAon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
n#LI-KH2
n#LI-HYBRID
n nAon is looking for a Resolution Analyst!
nWe are looking for a Resolution Analyst who will handle benefit, and enrollment related escalations received from our call centers. The Resolution Analyst is responsible for assisting our client’s customers with benefit, cancellation, and enrollment related issues. There are production and quality expectations based on client contractual requirements. This is a Hybrid (3 days in office) schedule, located in the Alpharetta, GA office.
nAon Integramark is a debt cancellation service administrator for the U.S. lending industry. Debt cancellation programs can protect virtually all forms of consumer indebtedness including installment loans, home equity loans/lines of credit, and credit card accounts. Aon Integramark is a division under Aon, who is a global leader in risk management, insurance and reinsurance brokerage, human capital and management consulting, and outsourcing with more than 36,000 employees in 500 offices in more than 120 countries.
nAs part of the role, the Resolution Analyst will handle incoming and outgoing phone calls to/from customers to assist in facilitating the benefit, cancellation and enrollment process. This will require the Resolution Analyst to listen to customers, address all questions or complaints, and provide an accurate response.
nAon is in the business of better decisions
nAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
nAs an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
nWhat your day will look like:
nnnAnswer incoming calls and make outbound customer service calls
n
nnProcess escalated related transactions in a timely and accurate manner
n
nnReview and analyze what documentation is needed to process an escalation
n
nnReview daily follow-up status reports to prioritize and manage daily inventory to meet contractual service levels
n
nnAbility to respond efficiently and accurately to customers and provide solutions and/or alternatives
n
nnEngage in active listening with the customer, confirming or clarifying information, and defuse situations as needed
n
nnAbility to maneuver through various systems while engaging with the customer
n
nnDocument details of customer's inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
n
nnUnderstand and strive to meet or exceed production and quality metrics while providing excellent and consistent customer service
n
n nSkills and experience that will lead you to success:
nnnAt least 1 year of industry-specific experience in debt cancellation/benefits area or like industry
n
nnCustomer service experience
n
nnBilingual preferred
n
nnStrong communication and listening skills
n
nnAbility to multi-task and manage time effectively
n
nnWrite clearly, concisely, and effectively
n
nnStrong analytical and problem-solving skills
n
nnMaintain quality focus
n
nnAbility to work independently and work well with others in a team environment
n
nnProficient in Microsoft Office Suite
n
nnAbility to work virtually in an environment conducive to working virtually
n
n nEducation:
nnHigh School Diploma or GED is required, Associate/Bachelor degree preferred
n nHow we support our colleagues:
nIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
nOur continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
nAon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
nAon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
nWe welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
nFor positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
nNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
nThe salary range for this position (intended for U.S. applicants) is $40,000 to $45,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
nAon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
n#LI-KH2
n#LI-HYBRID
Worksite address
alpharetta, GA, 30239, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.