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Job description
Description:
Job Summary:
Square One Concepts is seeking a highly motivated and experienced Restaurant Manager to oversee operations. As a Restaurant Manager, you will be responsible for ensuring exceptional customer service, maintaining high-quality standards, and maximizing profitability across our various restaurant concepts. You will lead a team of dedicated staff members, set performance goals, and ensure the smooth functioning of day-to-day operations.
Supervisory Responsibilities:
* Hires and trains restaurant staff.
* Organizes and oversees the staff schedules.
* Conducts performance evaluations that are timely and constructive.
* Handles discipline and termination of employees in accordance with restaurant policy.
Duties/Responsibilities:
* Foster a positive and collaborative work environment, promoting teamwork and open communication.
* Set performance goals and expectations, providing guidance and support to help employees achieve their full potential.
* Conduct regular staff meetings to share updates, address concerns, and promote a cohesive team.
* Oversee daily operations to ensure seamless service, exceptional customer experience, and adherence to company policies and procedures.
* Monitor inventory levels, control costs, and optimize resources to maximize profitability.
* Implement and maintain high standards of cleanliness, hygiene, and safety in compliance with health regulations.
* Continuously evaluate and improve operational processes to enhance efficiency and customer satisfaction.
* Ensure a welcoming and enjoyable dining experience for guests, addressing any concerns or complaints promptly and effectively.
* Interact with guests, taking feedback into consideration to improve service and menu offerings.
* Maintain a visible presence in the restaurant, engaging with customers and fostering a strong rapport with regular patrons.
* Working with the Regional Manager to develop and manage budgets, including revenue forecasting, cost control, and expense management through P&Ls.
* Monitor financial performance, analyze variances, and implement corrective actions as necessary.
* Implement strategies to drive sales, increase revenue, and achieve financial targets.
* Conduct regular menu tastings to maintain high-quality food and beverage offerings.
* Monitor food and beverage presentation, portion control, and overall product quality to meet company standards.
* Ensures customer satisfaction with all aspects of the restaurant and dining experience.
* Handles customer complaints, resolving issues in a diplomatic and courteous manner.
* Ensures compliance with alcoholic beverage regulations.
* Manages inventory and purchases food and supplies.
* Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
* Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
* Collaborates with chefs to develop appetizing menus.
* Maintains sales records and tracks cash receipts.
* Prepares and submits operations reports and other documentation requested by the regional manager.
* Performs other duties as assigned.
Requirements:
Required Skills/Abilities:
* Strong knowledge of restaurant operations, including front-of-house, back-of-house, and bar management.
* Excellent leadership and interpersonal skills, with the ability to build and maintain positive relationships with staff and customers.
* Exceptional organizational and time management abilities, with a keen eye for detail.
* Strong business acumen and financial management skills.
* Outstanding problem-solving and decision-making capabilities.
* Ability to thrive in a fast-paced, dynamic environment.
* Knowledge of health and safety regulations.
* Title 4 Manager Certification
* Must have a valid Food Handlers Certification
* Must have an Alcohol Service Licensing or certification.
* Must be able to work flexible hours, including evening, weekends, and holidays.
System Used:
* Aloha (point of Sales)
* Hot Schedule (Employee scheduling)
* Proficient with Microsoft Office Suite or related software
* Paylocity (HR, Payroll, and Employer Information)
* Restaurant 365 (inventory Management & Reporting)
* Plate IQ (invoicing & Payments)
Education and Experience:
* High school diploma or equivalent required.
* Previous restaurant experience required; management experience preferred.
* Successful completion of corporate training program required.
Physical Requirements:
* Ability to traverse all parts of the restaurant quickly.
* Prolonged periods sitting at a desk and working on a computer.
* Ability to traverse all parts of the restaurant quickly.
* Prolonged periods sitting at a desk and working on a computer.
* Prolonged periods of standing and working in a kitchen.
* Exposure to extreme heat, steam, and cold is present in a kitchen environment.
* Must be able to lift up to 50 pounds at times.
* Must be able to work late nights and unpredictable hours.
Benefits & Perks:
* Accrual up to 40 hours of PTO
* Dining Discounts - 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones
* Corporate Shoe Program through Shoes for Crews and Skechers
* Competitive Pay
* Quarterly Bonus
* Flexible Scheduling
* 401(k)
Full - Time employees are eligible for the following additional benefits:
* Medical & Prescription
* Dental & Vision
* Health Saving Account (HSA)
* Wellness Program
* Discount Pet Care Plan
Compensation details: Yearly Salary
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Who can apply
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