About this opportunity
Fleet Feet lists this Retail Experience Manager opportunity in boardman, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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We believe Running Changes Everything . If you believe that, too, we want to talk. With more than 270 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.
As a Retail Experience Manager in a store location, you will be responsible for the day-to-day and long-term success of retail staff with a focus on customer experience. We believe that each one of our staff members is a key contributor to our brand’s success. This position will help create the best customer experience by focusing on what matters most, our team. You will be responsible for effectively recruiting, onboarding, developing, scheduling, coaching, performance management, and education. Our Retail Experience Manager will oversee our Retail Sales Associate, or Outfitters, as we call them, to ensure each customer is outfitted with everything they need to get started or to keep going. This position will be expected to be on the sales floor 5 days a week. Joining Fleet Feet is joining a team and a community that ignites and promotes running and fitness. We pride ourselves on putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything.
Qualifications & Responsibilities
Available to work a flexible schedule, including days, evenings, weekends, and holidays
Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting required
Proven track record of leading your team by example, giving feedback and coaching in the moment
Experienced in having hard conversations (performance, disciplinary, etc)
Passion for coaching and developing people
Ability to balance the needs of employees and business
Passion for managing, training, motivating employees.
Can own and manage administrative tasks, customer interactions and a fast-paced environment while staying organized
Professional and timely internal and external communication
Has a proven track record of developing and training staff
Fosters growth of others through recognition, coaching and development opportunities
Promotes individual and team performance by setting expectations, delegating and providing tools and resources
Assists with making business decisions, always putting staff and customers first
Builds and maintains trust from staff and customers by using sound judgment
Passionate, positive, self-motivated and detail-oriented
Collaborative and customer-centric
Willing to go above and beyond when needed
Communicate professionally with customers and team
Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education.
Support all Fleet Feet initiatives, activities, and functions
Perks
High energy and fun atmosphere
Training and advancement opportunities within the Fleet Feet brand
Community involvement and community service activities
Training Program and Product Discounts
Passionate team members
Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Business Development and Sales
Industries
Retail
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.