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Job description
3 weeks ago Be among the first 25 applicants
This range is provided by RedLion Mobility. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$70,000.00/yr - $75,000.00/yr
Position Overview
The Retail Sales Trainer - Telecommunications is responsible for developing and delivering comprehensive training programs to enhance the technical, sales, and customer service skills of employees across the organization. This role ensures that staff are equipped with the latest knowledge of telecommunications products, technologies, and compliance standards, driving operational excellence and customer satisfaction.
Pay Range: $70,000 to $75,000
Job Type: Full Time
Key Responsibilities
Training Design & Delivery
Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives
Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies
Conduct both classroom and virtual training using interactive methods to ensure knowledge retention
Program Development & Evaluation
Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge
Design structured onboarding programs for new hires in sales, support, and field service roles
Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback
Industry & Compliance Training
Ensure training content reflects current telecommunications regulations, data privacy requirements, and safety protocols
Provide ongoing education on new product launches, service packages, and emerging technologies
Collaboration & Continuous Improvement
Partner with subject matter experts and product managers to maintain technical accuracy in all materials
Stay current with telecom trends, customer experience best practices, and learning technologies
Report training outcomes and ROI to leadership; recommend process and performance improvements
Requirements
Education: Bachelor's degree in Telecommunications, Education, Human Resources, Organizational Development, or a related field
Experience: 3-5 years of experience in corporate or technical training, preferably within the telecommunications or technology sectors
Technical Knowledge: Familiarity with telecommunications systems, wireless and fiber networks, broadband, and related technologies
Skills: Exceptional facilitation and presentation skills (both in-person and virtual)
Strong instructional design and curriculum development skills
Excellent verbal and written communication
Proficiency with Learning Management Systems (LMS) and e-learning tools (e.g., Articulate, Captivate, or Rise)
Data-driven approach to evaluating training impact
Preferred Qualifications
Certification in Training & Development (ATD, CPTD, or equivalent)
Experience designing training for telecom sales teams
Knowledge of adult learning principles, blended learning, and microlearning methods
Core Competencies
Technical Aptitude - Understands telecom products, systems, and network operations
Effective Communication - Simplifies complex information for diverse audiences
Collaboration - Works cross-functionally with HR, Operations and Sales teams
Adaptability - Adjusts content quickly to match new technologies or business goals
Results Orientation - Measures training success by employee performance and customer outcomes
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Training
Industries: IT Services and IT Consulting
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.