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Job description
Description:
Are you an experienced automotive or tire industry professional with strong leadership skills and a passion for customer service? We are seeking a motivated and dependable Retail Service Manager to lead our tire shop operations, mentor team members, and help deliver an outstanding customer experience every day.
As a key support partner to the Location Manager, the Retail Service Manager will oversee shop personnel and service advisors, ensure operational excellence, maintain safety standards, and help grow the service business while fostering a positive and respectful workplace culture.
Key Responsibilities
Supervise, mentor, and support shop technicians and service advisors
Ensure facilities, equipment, and work areas are clean, organized, and hazard-free
Deliver superior customer service by greeting customers professionally and addressing their service needs
Provide technical assistance and recommendations to customers when needed
Maintain effective communication between service and sales teams
Ensure only qualified and TIA-trained personnel perform assigned work
Help protect company assets and maintain equipment and vehicles to high standards
Monitor shop operations and communicate issues, challenges, and improvement opportunities to management
Follow company policies, safety procedures, and legal regulations at all times
Complete required company training and support staff development
Assist with inventory and property management
Perform additional duties as assigned by management
If you are a hands-on leader who thrives in a fast-paced environment and is committed to delivering excellent service, we encourage you to apply today!
Requirements: Qualifications
Minimum of 3 years of experience in a related field
Retail tire store experience preferred
Strong leadership and team-building abilities
Excellent customer service and communication skills
Strong problem-solving and organizational skills
Proficient with Microsoft Office and basic computer systems
Ability to prioritize tasks, adapt to changing demands, and work efficiently in a fast-paced environment
Commitment to quality workmanship and operational excellence
Physical Requirements
This is a physically demanding position that requires:
Regular lifting of 80+ pounds
Standing, bending, stooping, and driving
Working in a fast-paced retail/service shop environment
What We Offer
Opportunities for advancement and professional development
Ongoing training and support
Team-oriented work environment
Stable and growing company
Compensation & Benefits
Competitive pay commensurate with experience
Comprehensive benefits package, including: Medical, dental, and vision insurance
Supplemental Insurance
Paid time off and holidays
401 (k) with company matching up to 4%
Compensation details: 22-28 Hourly Wage
PI7a25166b
Worksite address
oklahoma city, OK, 73116, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.