Job description
German-Speaking Retention Agent
Location: 100% Remote
Optional Office Access: Cyprus-based candidates may also work from the client's office in Cyprus
Industry: Forex
Role Overview
Our client is looking for a German-Speaking Retention Agent to join their growing team within the forex industry. This role is ideal for someone who understands how to build strong client relationships, maintain engagement, and support long-term account activity in a fast-paced sales environment.
The successful candidate will be responsible for managing existing clients, strengthening relationships, encouraging continued activity, and delivering a high level of service throughout the customer journey.
Key Responsibilities
Manage and maintain relationships with existing German-speaking clients
Build trust and engagement with clients through regular communication
Support client retention strategies and encourage ongoing account activity
Understand client needs and provide suitable guidance in line with company processes
Work closely with internal teams to ensure a smooth client experience
Follow up on existing accounts and identify opportunities to strengthen client loyalty
Keep accurate records of client communication and activity
Meet individual and team performance targets in line with the business goals
Requirements
Fluency in German is essential
Good level of English for internal communication
Previous experience in retention, sales, account management, or customer-facing roles is highly preferred
Experience within forex, financial services, or digital sales would be considered a strong advantage
Strong communication and relationship-building skills
Commercial mindset with the ability to engage and influence clients
Self-motivated and comfortable working in a remote setup
Candidates working remotely should have their own equipment/hardware
Cyprus-based candidates have the option to work from the office if preferred
What's on Offer
100% remote opportunity
Office access in Cyprus for those based locally
Opportunity to join a fast-moving forex business
Attractive overall package and earning potential
Dynamic and performance-driven environment
Career growth potential within the business
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.