Job description
About Kitsch
Kitsch is a certified female and minority-owned global beauty brand. Our products are in over 32,000 retailers across 92 countries. We make everyday essentials that make you feel exceptional.
Type of Work: Remote
Location: LATAM Candidates
The Role
As our Retention Coordinator, you'll be the engine behind every email, SMS, and push notification we send. You'll take full ownership of our retention calendar, building and launching campaigns with the kind of precision that lets our Retention team focus on strategy, not spot-checking your work.
What You'll Do
Build, test, schedule, and QA every email, SMS, and push campaign from start to finish
Treat every send as a chance to grow revenue, with a goal of 30% growth in retention channels this year
Brief and coordinate with our Design and Copy teams early, so no campaign is ever late
Keep our database clean and healthy, aiming for 99.5% delivery or better
Catch errors before they go out, not after
Share a monthly report on what's working and what's not, with real takeaways the team can act on
Use AI tools to move faster on copy drafts, subject line tests, and QA, always reviewing before anything goes live
What You Bring
Hands-on experience with Klaviyo
A completed Bachelor's degree
Strong written and spoken English
Comfort working independently and owning your calendar without close supervision
Bonus: experience with Postscript (SMS)
Bonus: familiarity with beauty, haircare, or skincare trends
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.