About this opportunity
State of Rhode Island lists this RETIREMENT AIDE (TREASURY/RET) opportunity in warwick, Rhode Island. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Retirement Aide (Treasury/Retirement)The main call center operator for the Employees' Retirement System will accurately and efficiently route all calls to the appropriate employee or supervisor. Serve as a customer service agent by answering members' questions quickly and accurately. Assist in scheduling appointments for all ERS and MERS members. Take phone requests for retirement forms and mail them. Answer email inquiries and assist members with web accounts. Provide website navigation and orientation to members. Receive returned mail, update change of information, and send forms. Maintain inventory of marketing materials and distribute accordingly. Sort, date stamp, and distribute ERSRI mail. Utilize electronic information systems. Provide customer service to members who walk into the office. Assist with signing in members. Bind Board books for monthly meetings. Assist in all aspects of the Disability application process. Must possess excellent customer service skills, be detail oriented, have time management skills, and a thorough working knowledge of Windows programs. Must have prior phone system experience and customer service training. Must have a general knowledge of retirement laws and regulations. Must have an Associates Degree from an accredited college or university. Degree in business administration preferred; or a minimum of 5 years experience in a customer service capacity with formal customer service training. Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.
Worksite address
warwick, RI, 02886, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.