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Job description
Benefits
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Paid time off
Training & development
Vision insurance
Wellness resources
Our brand purpose is to Elevate the Lives of the People we Touch. We’re looking for a leader who is passionate about developing people, achieving results, and creating exceptional guest experiences. Become part of the Massage Heights team and inspire, develop, and lead a high-performing retreat dedicated to helping every Member and guest live a healthier, more balanced life.
Company Perks
Personal and Career Development
Comprehensive Leadership Training
Stunning Retreats
Massage Heights Family Fund
Employee Discounts
Digital Work Environment
Competitive salary with bonus opportunities
Schedule/Expected Work Hours
Full-time position
Ability to work weekends, evenings, and holidays hours are required
Job Summary
Seeking a Retreat Director who reports directly to the franchise owner and leads the daily operations of the retreat. This leadership role is responsible for driving membership growth, developing a high-performing team, delivering exceptional guest experiences, and achieving operational excellence.
Responsibilities
Recruit, hire, train, develop and retain employees
Drive Revenue and profitability through operational excellence and inventory management
Directly supervise and be accountable for all aspects of retreat operations
Create and manage team member schedules for optimal retreat performance
Lead the team in upholding Massage Heights brand standards and values
Drive membership sales, conversion, and retention
Develop and coach a high-performing team
Participate in all corporate initiatives including monthly calls, training, and other cultural programs
Maintain operational standards in accordance with Massage Heights policies and procedures
Set performance goals and create action plans to achieve results
Execute local marketing initiatives to generate new leads
Deliver exceptional guest experiences by resolving concerns and building lasting member relationships
Qualifications
Minimum 2 years of membership-based service and/or retail management experience
Experience leading and developing hourly teams
Self-starter with strong leadership, organizational, communication, and interpersonal skills
Working knowledge of labor and employment laws.
Experience in training, coaching, and conflict resolution
Ability to build and sustain a positive, accountable team culture
Proficient with Microsoft Office and business software systems
Basic business math skills
Experience managing budgets and P & L performance
Preferred Qualifications
Practical knowledge of Zenoti or similar Spa POS management software systems
Understanding membership-based spa, massage, or wellness operations
Experience working in a franchise environment
Company Overview
Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.
Company Values
Loyal
Authentic
Passionate
Diligent
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Worksite address
henderson, NV, 89077, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.