About this opportunity
Four Seasons Hotels lists this Retreat Host - Casual opportunity in lanai city, Hawaii. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Retreat Host
Sensei Lāna'i, A Four Seasons Resort, is looking for a Retreat Host who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams' have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
What You'll Do
Welcome guests and manage the full arrival and departure experience, delivering a warm, personalized, and seamless first and last impression
Conduct professional check-ins and check-outs, confirming room type, rates, and guest preferences with accuracy and discretion
Provide an overview of the resort, amenities, and services; issue room keys and coordinate luggage delivery with Guest Services
Review guest folios at departure, post final charges, confirm satisfaction, and process payments in accordance with approved financial procedures
Serve as a primary point of contact throughout the guest stay by building genuine relationships and anticipating needs
Coordinate guest requests including dining reservations, resort activities, spa and wellness services, transportation, and special celebrations
Offer knowledgeable recommendations for resort offerings and local island experiences, ensuring clear communication and follow-through with all departments
Deliver highly personalized service by recognizing guest preferences, special occasions, and repeat guest history
Address guest concerns promptly with empathy and sound judgment, taking ownership of service recovery and ensuring appropriate follow-up
Utilize property management and reservations systems to process check-ins and check-outs, update guest profiles, record preferences, and document billing accurately
Maintain detailed guest notes and operational records to support a seamless and personalized experience
Manage a balanced cashier bank, including processing payments, posting charges, making change, handling foreign currency when applicable, and reconciling transactions each shift
Support revenue generation by confidently offering room upgrades and enhanced resort experiences while ensuring proper rate assignment and billing accuracy
And More!
What To Bring
Successful candidate must possess legal work authorization in United States
The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
Strong ability to anticipate guest needs, personalize service, and respond with warmth, efficiency, and attention to detail.
Join Our 'Ohana & Enjoy Our Amazing Benefits:
Hourly Rate: $33.07
Competitive wages
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!
And so much more!
We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it's like to work at Four Seasons Resorts Lana'i.
Worksite address
lanai city, HI, 96763, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.