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Job description
Revenue Cycle Applications Support Analyst (L2)NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Revenue Cycle Applications Support Analyst (L2) to join our team in Frisco, Texas (US-TX), United States (US).Position SummaryWe are seeking an experienced Revenue Cycle Applications Support Analyst (L2) to provide functional and technical support for Revenue Cycle Management (RCM) applications used across healthcare provider organizations. This role is responsible for supporting end-to-end revenue cycle systems including Patient Access, Registration, Scheduling, Medical Coding, Charge Capture, Claims Management, Denial Management, Payment Posting, and Accounts Receivable (AR) processes.The ideal candidate will possess strong healthcare revenue cycle domain expertise combined with hands-on experience supporting EHR/EMR, Practice Management, Billing, Claims, and Revenue Cycle applications. The role requires advanced troubleshooting, application configuration, interface support, reporting, and production support expertise to ensure optimal financial and operational performance.Key ResponsibilitiesProvide L2 production support for Revenue Cycle Management (RCM) applications.Support core revenue cycle workflows including:Patient RegistrationInsurance VerificationPrior Authorization and ReferralsCharge CaptureMedical CodingClaims ManagementPayment PostingDenial ManagementAccounts Receivable Follow-upTroubleshoot complex application issues impacting revenue cycle operations.Partner with Revenue Integrity, Billing, Coding, Patient Access, and Finance teams to ensure smooth application operations.Patient Access & Registration SupportSupport applications used for:Patient RegistrationSchedulingInsurance Eligibility VerificationPrior Authorization ManagementReferral ManagementInvestigate and resolve issues related to demographic information, coverage verification, registration work queues, and payer eligibility transactions.Ensure accurate data flow between registration, EMR, and billing systems.Medical Coding & Charge Capture SupportSupport coding and charge capture workflows within RCM applications.Troubleshoot issues related to:ICD-10-CM codingCPT codingHCPCS codingCharge review work queuesCharge reconciliation processesCollaborate with coding teams to address application configuration and workflow issues.Support charge capture integrity and revenue optimization initiatives.Claims Management SupportSupport electronic claims submission and clearinghouse integrations.Troubleshoot:Claim generation failuresClaim edits and scrubbing issuesElectronic claim transmission errorsRejected claimsClearinghouse communication failuresMonitor claim processing workflows and ensure timely claim submission.Coordinate with clearinghouse and payer teams to resolve system-related claim issues.Payment Posting SupportSupport payment posting and remittance processing applications.Investigate issues related to:ERA transactionsEOB processingAdjustment postingReconciliation variancesPayment exceptionsEnsure accurate posting of payer and patient payments.Resolve payment integration and financial reconciliation issues.Denial Management SupportSupport denial tracking and denial management applications.Analyze and troubleshoot:Denial work queuesUnderpayment trackingAppeal workflowsPayer response processingAssist revenue cycle teams in identifying recurring denial patterns and system-related root causes.Support denial prevention and revenue recovery initiatives.Accounts Receivable (AR) SupportSupport AR worklists, collection tools, and follow-up workflows.Troubleshoot issues impacting:Aged receivablesCollection activitiesPayer follow-upPatient balancesWrite-off workflowsAssist in reducing outstanding AR and improving collection performance.Interface & Integration SupportSupport integrations between Revenue Cycle applications and:EHR/EMR SystemsPractice Management SystemsClearinghousesPayer PortalsFinancial SystemsPatient Financial Services ApplicationsTroubleshoot interface failures and transaction errors.Support HL7, X12, EDI, and healthcare interoperability workflows.Validate revenue cycle data transmission and reconciliation across systems.Reporting & AnalyticsDevelop and support reports, dashboards, and operational metrics related to:Claims VolumeClean Claim RateFirst Pass Resolution RateDenial RateCollection PerformanceAR AgingPayment Variance AnalysisSupport ad-hoc reporting requests from Revenue Cycle leadership.Perform data analysis to identify trends, revenue leakage, and process improvement opportunities.Application Maintenance & Release ManagementParticipate in application upgrades, patches, enhancements, and release activities.Perform impact assessments, testing, validation, and post-implementation support.Support configuration updates related to payer rules, claims edits, billing workflows, and coding changes.Maintain application documentation, support procedures, and knowledge repositories.Incident, Problem & Change ManagementResolve complex incidents, service requests, and system issues.Perform root cause analysis for recurring operational problems.Participate in major incident and escalation management.Ensure adherence to SLA, change management, and governance standards.Support continuous improvement initiatives for revenue cycle operations.Required Skills & Experience 5+years of experience in the below skills Revenue Cycle Functional Knowledge 5+years of experience in the below skills Revenue Cycle Management (RCM)Patient Registration & SchedulingInsurance Eligibility & AuthorizationMedical BillingMedical CodingICD-10-CM, CPT, and HCPCSCharge CaptureClaims ProcessingClaims AdjudicationPayment PostingDenial ManagementAppeals & ReconsiderationsAccounts Receivable (AR) ManagementRevenue Integrity ProcessesPayer Contracting ConceptsTechnical Skills- 5+years of experience in
Worksite address
frisco, TX, 75034, US
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