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Job description
Job Description
The Staff Pad is proud to partner with a reputed healthcare provider in Las Vegas, NM and we are looking to hire a experienced Revenue Cycle Liaison to serve as the primary link between on-cycle revenue cycle teams and external revenue cycle vendors.
In this role, you will coordinate vendor requests, routes claim and account-related actions to the appropriate internal teams, and ensures timely resolution to support accurate reimbursement.
Success in this role requires strong organizational skills, cross-functional communication, and a solid understanding of the end-to-end revenue cycle.
What You'll Do
Key Responsibilities
The following responsibilities represent the core functions of this role. Additional duties may be assigned as needed.
Serve as the primary contact forall revenue cycle vendor requests, reviewing and triaging inbound requests
Maintain a tracking log for vendorrequests, documenting status, ownership, timelines, and resolutions
Route vendor requests to theappropriate internal teams with clear action items and deadlines
Monitor open requests daily andescalate overdue items to leadership
Confirm completion of vendorrequests and provide same-day resolution updates
Coordinate claim and account-levelactivities, including corrected claims, documentation, authorizations, andrequired follow-up
Coordinate the creation, review,distribution, and archiving of revenue cycle reports
Fulfill approved vendor reportrequests and maintain documentation of all report distributions
Manage user access for revenuecycle systems, including new accounts, role changes, and terminations
Maintain an up-to-date user accessroster for all revenue cycle platforms
Submit, track, and confirm systemaccess requests with vendors and IT partners
Ensure timely processing of useraccess terminations and escalate delays when necessary
Monitor system updates, payerpolicy changes, and workflow modifications, coordinating staffcommunications and maintaining change logs
Track system updates, payer policychanges, clearinghouse updates, and workflow modifications
Assess operational impacts ofupdates and coordinate timely staff communications
Maintain a change log documentingsystem updates, communications, and follow-up actions
Partner with leadership to ensurestaff receive updates before new processes or system changes take effect
Maintain knowledge of revenue cyclevendors, services, timelines, and internal workflows
Represent the revenue cycle team invendor meetings, documenting outcomes and action items
Ensure compliance with HIPAA,privacy regulations, and hospital security policies
Keep leadership informed of vendoractivity, unresolved issues, access management, and operational concerns
Maintain organized documentationwithin SharePoint or the designated document management system
Work collaboratively with internal teams and external vendor partners; no direct supervisory responsibilities
Perform other duties as assigned
What We Are Looking For
Education & Experience: Associate's degree in Healthcare Administration, Business, Health Information Management, or a related field preferred; equivalent experience considered
1-2 years of healthcare revenue cycle experience, including billing, accounts receivable, cash posting, or vendor coordination
Strong knowledge of revenue cycle processes & Proficiency in MS Office Suite
Experience with practice management and patient accounting systems (eCW, Medhost, TruBridge, Athena) preferred
Familiarity with clearinghouse platforms (Availity, Waystar), ERA/835 files, payer portals, user access management, and reporting tools preferred
Additional Skills & Attributes Excellent organizational, written, verbal, and cross-functional communication skills
Vendor relationship management, project coordination, and problem resolution
High attention to detail with the ability to manage confidential information and system access securely
Ability to manage multiple priorities in a fast-paced environment & to participate in virtual and occasional on-site meetings with vendors and internal teams
Proficiency with standard office technology and digital document management
Comfortable with extended computer use and sedentary office work
What You Can Expect
Exceptional patient care starts with a team that feels valued, supported, and empowered - backed by comprehensive compensation and benefits every step of the way
Benefits Medical, Rx, Dental, Vision, Life& AD&D Insurance
Retirement Plans
PTO, Leave of Absence
Maternity/Disability Leave
Flexible Spending Account
Join a team that values collaboration, accountability, and professional growth.
If you're looking for an opportunity to make a meaningful impact while advancing your career with a respected healthcare organization, we'd love to hear from you. Apply today!
Worksite address
las vegas, NM, 87701, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.