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Job description
Revenue Cycle LiaisonThe Staff Pad is proud to partner with a reputed healthcare provider in Russellville, AL and we are looking to hire an experienced Revenue Cycle Liaison to serve as the primary link between on-cycle revenue cycle teams and external revenue cycle vendors. In this role, you will coordinate vendor requests, route claim and account-related actions to the appropriate internal teams, and ensures timely resolution to support accurate reimbursement. Success in this role requires strong organizational skills, cross-functional communication, and a solid understanding of the end-to-end revenue cycle.Schedule: Full-Time | DaysKey Responsibilities:Serve as the primary contact for all revenue cycle vendor requests, reviewing and triaging inbound requestsMaintain a tracking log for vendor requests, documenting status, ownership, timelines, and resolutionsRoute vendor requests to the appropriate internal teams with clear action items and deadlinesMonitor open requests daily and escalate overdue items to leadershipConfirm completion of vendor requests and provide same-day resolution updatesCoordinate claim and account-level activities, including corrected claims, documentation, authorizations, and required follow-upCoordinate the creation, review, distribution, and archiving of revenue cycle reportsFulfill approved vendor report requests and maintain documentation of all report distributionsManage user access for revenue cycle systems, including new accounts, role changes, and terminationsMaintain an up-to-date user access roster for all revenue cycle platformsSubmit, track, and confirm system access requests with vendors and IT partnersEnsure timely processing of user access terminations and escalate delays when necessaryMonitor system updates, payer policy changes, and workflow modifications, coordinating staff communications and maintaining change logsTrack system updates, payer policy changes, clearinghouse updates, and workflow modificationsAssess operational impacts of updates and coordinate timely staff communicationsMaintain a change log documenting system updates, communications, and follow-up actionsPartner with leadership to ensure staff receive updates before new processes or system changes take effectMaintain knowledge of revenue cycle vendors, services, timelines, and internal workflowsRepresent the revenue cycle team in vendor meetings, documenting outcomes and action itemsEnsure compliance with HIPAA, privacy regulations, and hospital security policiesKeep leadership informed of vendor activity, unresolved issues, access management, and operational concernsMaintain organized documentation within SharePoint or the designated document management systemWork collaboratively with internal teams and external vendor partners; no direct supervisory responsibilitiesPerform other duties as assignedWhat We Are Looking For:Education & Experience: Associate's degree in Healthcare Administration, Business, Health Information Management, or a related field preferred; equivalent experience considered 1–2 years of healthcare revenue cycle experience, including billing, accounts receivable, cash posting, or vendor coordination Strong knowledge of revenue cycle processes & Proficiency in MS Office Suite Experience with practice management and patient accounting systems (eCW, Medhost, TruBridge, Athena) preferred Familiarity with clearinghouse platforms (Availity, Waystar), ERA/835 files, payer portals, user access management, and reporting tools preferredAdditional Skills & Attributes:Excellent organizational, written, verbal, and cross-functional communication skills Vendor relationship management, project coordination, and problem resolution High attention to detail with the ability to manage confidential information and system access securely Ability to manage multiple priorities in a fast-paced environment & to participate in virtual and occasional on-site meetings with vendors and internal teams Proficiency with standard office technology and digital document management Comfortable with extended computer use and sedentary office workWhat You Can Expect:Exceptional patient care starts with a team that feels valued, supported, and empowered - backed by comprehensive compensation and benefits every step of the way Benefits Medical, Rx, Dental, Vision, Life & AD&D Insurance Retirement Plans PTO, Leave of Absence Maternity/Disability Leave Flexible Spending Account Join a team that values collaboration, accountability, and professional growth. If you're looking for an opportunity to make a meaningful impact while advancing your career with a respected healthcare organization, we'd love to hear from you. Apply today!
Worksite address
russellville, AL, 35653, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.