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Job description
Revenue Cycle LiaisonThe Revenue Cycle Liaison bridges clinical departments, patient access, health information management (HIM/coding), managed care, and central business office (CBO) teams across the hospital system to ensure clean, compliant claims and optimal reimbursement. This role works across multiple facilities and service lines (inpatient, outpatient, ED, ancillary), translating payer and regulatory requirements into actionable workflows for front-line and clinical staff, and escalating systemic issues to revenue cycle leadership.ResponsibilitiesServe as the primary point of contact between hospital departments (nursing units, ED, surgery, ancillary services) and centralized revenue cycle functions (patient access, HIM/coding, billing, CBO, managed care)Monitor system-wide revenue cycle KPIs — days in A/R, denial/write-off rates, clean claim rate, point-of-service collections, DNFB (Discharged Not Final Billed) — and report trends by facility/departmentMonitor high-volume or high-dollar denials (medical necessity, authorization, eligibility, coding, timely filing) and coordinate corrective action plans with clinical and coding staffSupport charge capture integrity by partnering with clinical departments and Revenue Integrity team to resolve charge description master (CDM) issues and workflow breakdownsEducate and train clinical, registration, and unit-level staff on documentation, insurance verification, prior authorization, and financial clearance requirementsFacilitate recurring revenue cycle meetings with department directors, HIM, and finance to address systemic bottlenecksAssist in onboarding new service lines, facilities, or acquisitions into standardized revenue cycle workflowsQualificationsBachelor's degree in Healthcare Administration, Business, or related field (equivalent experience considered)3–5+ years of experience in hospital revenue cycle, patient financial services, HIM, or managed care within a hospital/health system settingWorking knowledge of inpatient/outpatient billingStrong cross-functional communication skills with ability to influence clinical stakeholders without direct authorityExperience with major EHR/revenue cycle platforms
Worksite address
boaz, AL, 35957, US
Who can apply
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