About this opportunity
Rick Erwin Dining Group lists this Rick Erwin Dining Group-General Manager opportunity in greenville, South Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Rick Erwin Dining Group-General Manager
The General Manager for the Rick Erwin Dining Group should build relationships with our team and our guest to deliver a memorable dining experience. The General Manager focuses on elegant service, cleanliness, sanitation and running a smooth operation in an excellent manner. The General Manager focuses on hiring and developing quality employees to deliver the expectation on polished and elegant style of service. The General Manager builds sales and profits through their behavior, delivering on promises to our Team, Guest, Vendors, and our community. The General Manager manages costs, develops the team and maintains accountability for achieving success in these areas. The General Manager should deliver the above description through the Rick Erwin Dining Group Core Values listed below.
REDG Core Values
Ethics of Management
Respect for each employee
Mutual respect among employees
Procedural fairness
Transparency and honesty in professional relationships; Trust is always present
Commitment to Excellence
Knowing what excellence looks like for every task
Making excellence a habit in the workplace
Same attitude every day displayed by workforce
Creating guest oriented service experience - creating memorable experiences
Creating employee oriented development - service knowledge
Commitment to Service Standards
Staffing expectations established and followed
Scheduling expectations established and followed
Manager expectations are clear and fair
Steps of Service are identified, trained, and followed
Large Party Format is a non-negotiable because it works
Commitment to Problem Solving
Eliminate attitude of indifference (67% of customers leave because of an attitude of indifference)
Empower employees to immediately solve guest problems (Customers judge the quality of a business by the responsiveness of the first person with whom they are in contact)
Debrief the cause of the problem later without blame or criticism
Teach / retrain when necessary
Commitment to the Development of Staff
Orientation is the most important day - it sets company expectations
Create a culture that is employee centered; evidenced through the development of people and creating a pathway for growth
Create an atmosphere in which people enjoy working
Create a work environment of teamwork so the needs of the guest are exceeded
Performance Appraisal System - commitment to providing performance feedback to employees
Human Capital Review - commitment to developing bench strength; identification of future talent
Commitment to Innovation and Creativity
Dedication to highest quality center-of-plate
Proper seasonality of menus
Leadership is educated on new menu trends and guest expectations
Worksite address
greenville, SC, 29609, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.