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Job description
Hospice Clinical Intake Coordinator Full-Time | Jackson CountryMission-Driven Role | High-Impact Work This Is Where Hospice Begins. At Riverside Home Health & Hospice, we have been serving patients and families in Southern Oregon for over 20 years. In recent years, we have expanded our Hospice services — providing comfort, dignity, and compassionate support during life's most sacred moments. Every hospice journey begins with one call. We are seeking a Hospice Clinical Intake Coordinator who understands how we respond in that first moment truly matters. This role plays a critical part in ensuring patients and families feel supported, informed, and cared for from the very beginning.Who This Role Is Designed For This role is ideal for someone who: values accuracy, urgency, and service; communicates with clarity and compassion; stays calm and steady during emotional conversations; takes ownership of their work and follows through; thinks critically and solves problems proactively; thrives in a fast-paced, high-responsibility environment; technology savvy with the ability to quickly learn new systems and software.You will often be the first voice families hear. The tone, clarity, and confidence you bring make a difference.What Makes This Role Meaningful You are the gateway to hospice services. You work closely with hospitals, providers, and community partners. You coordinate admissions from referral to start of care. You ensure equipment and services are in place before arrival. You collaborate with clinical and operational teams. You directly impact patient experience and timely access to care. This role requires heart, organization, and accountability.What You'll Be Doing (High Level)Maintain patient medical records and documentationVerify benefits and obtain insurance authorizationsAnswer and route incoming phone callsEnter and update patient information accuratelyReceiving and reviewing hospice referralsSpeaking with patients and families to gather information and explain servicesCoordinating with physicians and referral partnersConfirming eligibility documentation and required ordersScheduling admissions and coordinating clinician assignmentsSupporting smooth transitions from hospital or facility to homeIdentifying and resolving barriers prior to admissionMaintaining accurate and timely documentationYou serve as the bridge between referral and compassionate care.Our Culture At Riverside and as part of Pennant Group, we believe in developing people and creating opportunities for growth within healthcare. We operate by our CAPLICO Core Values: Customer Second (Employee First), Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Celebration, Ownership. We value individuals who bring professionalism, initiative, and care to their role each day.What You'll Need Strong communication and organizational skills. Ability to manage multiple priorities with urgency and accuracy. Healthcare, hospice, admissions, or intake experience preferred. Attention to detail and strong documentation skills. Self-directed and comfortable working independently. Ability to collaborate effectively across teams.This role is well-suited for someone who wants to grow within a stable, mission-driven healthcare organization.Compassionate Home Health & Hospice Care in Southern Oregon | Riverside Home Health Care & HospiceDiscover expert Home Health and Hospice care in Southern Oregon with Riverside, where compassion and personalized service make a difference.
Worksite address
grants pass, OR, 97526, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.