About this opportunity
Foxconn WI lists this RMA Manager opportunity in mount pleasant, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
RMA Manager
Department: Supporting Quality
Employment Type: Full Time
Location: SMC
Description
FII USA, Inc., a Foxconn Technology Group Company, is seeking an RMA Manager to oversee return material authorization (RMA) operations and drive efficient processing of returned products within manufacturing and repair operations. Once a part of the team, you will be responsible for a wide variety of tasks within the RMA Department in a production/warehouse environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.
The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA Department as needed.
Responsibilities
Oversee daily RMA operations including intake, tracking, disposition, and reporting of returned products
Manage RMA workflows to ensure timely processing, accurate documentation, and efficient turnaround times
Collaborate with Repair, Failure Analysis, Quality, and Customer Quality teams to determine root cause and disposition of returned units
Establish and maintain RMA procedures, work instructions, and documentation standards
Monitor and analyze RMA data including failure trends, return rates, and turnaround time metrics
Drive continuous improvement initiatives to reduce return rates and improve repair efficiency
Ensure proper system tracking of RMA units within ERP/MES systems for full traceability
Coordinate with warehouse and logistics teams for receiving, handling, and storage of returned materials
Partner with customers and internal stakeholders to provide updates on RMA status and resolution timelines
Support customer escalations related to returned products and ensure timely resolution
Oversee disposition decisions including repair, scrap, return to customer, or replacement
Lead cross-functional problem-solving efforts to address recurring product or process issues
Ensure compliance with quality standards, customer requirements, and internal policies
Train and develop team members on RMA processes, systems, and best practices
Support audit activities related to RMA processes and documentation
Drive reporting and visibility of RMA performance metrics to leadership
Other Duties as assigned
Qualifications
Bachelor’s Degree in Engineering strongly preferred
5+ years of experience in RMA, repair operations, quality, or manufacturing environment
Experience in electronics manufacturing, PCBA, or repair operations preferred
Strong understanding of RMA processes, failure analysis, and product lifecycle
Experience working with ERP/MES systems for tracking and reporting
Strong analytical and problem-solving skills with a data-driven approach
Excellent communication and leadership skills with the ability to manage cross-functional teams
Ability to manage multiple priorities in a fast-paced production/warehouse environment
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Experience with customer-facing quality or service processes preferred
Ability to stand, walk, and work in a production/warehouse environment and lift up to 25 pounds
Reasons you should work for us:
Comprehensive benefits package including medical, dental, and vision insurance coverage.
Basic life insurance and short-term disability coverage provided by employer.
Supplemental life insurance and long-term disability coverage options available.
401K with employer contribution.
Personal, Vacation, and Holiday paid time off for all full-time employees.
Onsite Aurora Health & Wellness Center available for all employees.
Employees are continuously encouraged to learn and grow their careers in smart manufacturing.
#J-18808-Ljbffr
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.