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Job description
Registered Nurse (RN) Physician Office Telephone Triage
The Registered Nurse (RN) Physician Office Telephone Triage role is responsible for providing and coordinating patient-centered care primarily through phone and electronic communication. The RN supports providers and patients by assessing clinical needs, preparing for upcoming visits, coordinating care across the multidisciplinary team, and ensuring accurate, timely documentation. The RN emphasizes prevention, health promotion, patient education, and proactive care management, serving as a key liaison between patients, providers, and the healthcare team.
Pay Range: $29.74 - 44.61 USD
Hourly Employment Type: Full Time, 72 hours every 2 weeks.
Schedule: Mondays, Tuesdays, Wednesdays and Fridays, 8am to 4:30pm, No weekends or holidays.
Requirements
Minimum of Associates Degree in Nursing (RN) required, Current Michigan RN license required, and BLS for the Healthcare Provider required within 60 days of hire
Professional Nursing Practice
Promotes patient safety by maintaining policies and procedures of the physician office
Achieves office-specific initial and ongoing competencies
Maintains ANA Standards of Professional Performance, professional practice standards, and regulatory compliance
Works collaboratively with providers to render medical care via telephone, following established triage protocols
Coordinates care involving other members of the healthcare team in alignment with the Patient-Centered Medical Home model
Considers factors related to safety, effectiveness, cost, and impact on practice in the planning and delivery of nursing services
Participates in daily or scheduled team huddles to discuss patient needs, follow-up actions, and care coordination priorities
Engages in multidisciplinary case reviews for patients identified as high-risk or flagged on the Care Team dashboard
Patient Care Coordination and Chart Management
Initiates record requests and follows up on outstanding documentation needed for upcoming appointments
Initiates or enters standing orders as directed by the provider
Coordinates with central services and other document management systems to ensure accurate routing and completion of patient information
Provides consultation to providers regarding high-risk patients, and urgent needs that may require intervention
Collaborates with the emergency department and other hospital departments as needed for emergent situations or transitions of care
Responds to patient special needs and accommodations, ensuring the care environment and resources are prepared appropriately
Assists with referral management to specialty offices, ensuring timely scheduling and documentation of care transitions
Follows up on results (labs, imaging, referrals) to ensure closure of care loops and communication of findings to patients and providers
Accurately documents patient encounters, assessments, and communications in the electronic medical record (EMR)
Ensures documentation reflects the information provided by the patient and supports the provider’s treatment decisions
Patient Education and Communication
Provides patient education by phone or through electronic communication regarding treatment plans, medication use, and follow-up care
Reinforces instructions in the After Visit Summary (AVS) and educates on care gaps and preventive health needs
Uses effective communication techniques to support patient understanding and compliance with care recommendations
Collaborates with the provider and care team to ensure consistency and accuracy of patient education materials
Medication and Order Management
Assists with maintaining patient medication logs, problem lists, and prescription communication files
Coordinates with pharmacy and providers to reconcile medications, clarify orders, and address patient questions
Orders medications or diagnostic tests as directed by the provider and within policy scope
Monitors for medication adherence issues and communicates concerns to the care team
Operational Excellence
Maintains accurate logs for triage calls, prescription management, and referral tracking
Participates in quality improvement activities and performance initiatives
Ensures compliance with ethical billing, confidentiality, and regulatory standards
Holland Hospital is an Equal Opportunity Employer, please see our EEO policy
Why Holland Hospital? In a word-caring.
Here, we not only strive to provide the best possible care to our patients, but also nurture the continued health and wellness of our most valuable asset: our employees. We believe superior service is only possible with a superior workforce. Our collaborative, can-do culture makes all things possible. And, our family-like feel makes Holland Hospital not only a great place to work, but a career that feels like home.
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Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.