RN, Registered Nurse Transfer Center - Patient Intake

Job description

Description

Summary:

The Registered Nurse Transfer Center is responsible for evaluating, coordinating, processing, screening, and documentation of patient transfers into the CHRISTUS Health System. The CHRISTUS Transfer Center RN will collaborate with relevant business partners for appropriate level of care and transport of patients into the CHRISTUS Health system. The CHRISTUS Transfer Center will be responsible for obtaining appropriate medical and demographic information and coordinating communication between the referring and receiving physician as well as between healthcare facilities. The CHRISTUS Transfer Center RN will efficiently engage appropriate departments in the transfer process. The CHRISTUS Transfer Center RN will utilize problem solving and customer service skills to determine the best course of action for the patient, the physician, and the hospital by working closely with facility House Supervisors, referring physicians, ED and inpatient staff to ensure the effective and efficient transfer of every patient. This position requires the full understanding and active participation in fulfilling the Mission of CHRISTUS Health. It is expected that the associate demonstrate behavior consistent with the Core Values. The associate shall support CHRISTUS Health’s strategic plan and the goals and direction of their Performance Improvement Plan (PIP)

Responsibilities:

Exhibits excellent customer service skills, including telephone and personal contact with all CHRISTUS Transfer Center groups (i.e. physicians, case managers, nurses, administrators, and colleagues)

Maintains a high level of professionalism at all times

Maintains a patient-centered mentality at all times

Anticipates and prioritizes critical transfer issues

Appropriately escalates concerns/barriers that require administrative judgment based on hospital policies and procedures

Appropriately escalates concerns/barriers that require administrative judgment based on hospital policies and procedures

Accepts new assignments and performs additional duties as requested in a professional manner

Working collaboratively with team members, the CHRISTUS Transfer Center RN uses and follows specific protocols, policies, procedures and established resources to ensure appropriate and efficient transfer

Maintains timely knowledge of all current and future transfer requests

Collaborates with CHRISTUS hospital’s ED, House Supervisors, Administrators, and physicians to ensure appropriate and timely transfer

Works closely and proactively with House supervisors to understand daily capacity, availability and patient flow

Remains proficient in EMTALA

Utilizes ability to organize and prioritize multiple complex tasks

Utilizes ability to problem solve and make decisions quickly

Maintains proficiency in computer systems and databases for the purpose of excellent patient care, accurate data collection, monitoring and evaluation

Responds to all callers with the aid of computer systems and databased

Proficient in using the transfer center software

Knowledgeable in Meditech

Attends team meetings, in-services, and trainings to maintain up to date knowledge of software systems and new processes

Establishes and maintains a high degree of awareness and knowledge of hospital’s medical staff, services and special programs

Communicates with House Supervisors at the hospital to access bed availability and changes in service availability, each shift

Collaborates with team members to maintain standard call lists

Regularly updates service availability and contact information

Stays up to date on new physician/service changes by reading emails and attending team meetings

Requirements:

Associate's Degree in Nursing

RN License in state of employment or compact

BLS

Work Schedule:

7PM - 7AM

Work Type:

Full Time

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.