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Job description
Room Attendant/Houseperson - The Inn at Villanova UniversityThe Room Attendant/Houseperson performs duties as assigned in the guest rooms, public spaces, and/or meeting rooms following the 4 diamond guidelines and standards of The Inn at Villanova University. The Room Attendant/Houseperson is expected to have public spaces and meeting rooms cleaned and ready to use at all times. The Room Attendant/Houseperson must be willing to work when business dictates, this may include nights and weekends. This position performs duties and interacts with guests in a courteous and professional manner. Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values.Duties and Responsibilities:Cleaning Guest Rooms – clean guest rooms with consistency, according to the InnPublic Spaces/Meeting Rooms – Clean, refresh and maintain all public spaces, rest rooms and meeting roomsEnsure cleanliness and organization of all meeting rooms, rest rooms and public spacesImmediately report any issues to ManagementBreakdown room arrangements, including tables, chairs, audio visual equipment, office supplies and dance floor in accordance with the schedule of events for the Inn at Villanova UniversityDisplay a courteous, helpful, and professional manner when greeting and providing assistance to guests of the hotelEnforce and ensure that University and the Inn's policies and procedures are properly understood and followedFollow all established Quality Standards, Quality Service Outcomes, and the Quality Assurance ProgramEnsure that emergency procedures are understood so that in the event of an emergency the procedures are executed with accuracy and in a timely fashionReceives moderate to limited supervision working from objectives set by supervisorMaintain a high level of morale and cooperationPerform other duties as assignedMinimum Qualifications:High school diploma or equivalent requiredAbility to follow very strict set expectations on room cleaning public area cleaning, meeting room cleaning and stagingUnderstanding of recycling, laundry, chemical use2-3 years in the hospitality/custodial industryAbility to communicate effectively with clients, senior management, and support staffAbility to work in a team environment and respond effectively to changing demandsDemonstrate excellent interpersonal skills and a positive customer-oriented attitude and professional imagePreferred Qualifications:Physical Requirements and/or Unusual Work Hours:Approved cleaning chemicalsWork is performed in a normal hotel/conference center environment with occasional stressful periods, and includes evenings, weekends, holidays, and special event periodsLittle or no dangers or hazards are involved when correct procedures are followedMaking beds, lifting linenUse vacuum and other custodial related equipmentBending and long periods of standingSalary Posting Information: $19.97 an hour
Worksite address
villanova, PA, 19085, US
Who can apply
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