Room Service and Stewarding Manager

Job description

Job Title: Room Service / Stewarding Manager (BOH Manager)

Reports to: Executive Chef

Department: BOH

POSITION OVERVIEW:

We are seeking a seeking a highly motivated and experienced individual to join our elite team as Room Service & Stewarding, BOH Manager. This position is responsible for overseeing the efficient and smooth operation of our room service department and stewarding team. Ideal candidates will have a background in hospitality, strong leadership skills, and a passion for delivering exceptional quest experiences.

JOB FUNCTION, TASKS, and RESPONSIBILITIES:

KEY RESPONSIBILITIES

Manage, coordinate, supervise and direct the daily operations of the Room Service Department and Stewarding Team.

Ensure the highest level of service is provided to guests, maintaining the hotel's standards of excellence.

Monitor effectiveness of workflow & sequence of service during service periods and provide hands‑on support as and when required.

Control and maintain revenue and payroll budgets & expenses with cost minded organizational skills; manage food, labor, and other controllable expenses and work to meet profit objectives.

Ensure food safety procedures and guest relation policies and procedures are being executed.

Provide constant coaching and counseling to employees to ensure their capability to meet the needs of the guests and the organization.

Clever scheduling of employees as per operational needs ensuring strict overtime handling and accuracy in payroll execution inclusive of cleaning schedules for all BOH & event spaces

Responsible for ensuring the availability of resources such as labor, equipment, and products.

Responsible for all front of the house service, to include daily operations, interdepartmental communication, and training of staff.

Attending all F&B meetings inclusive of BEO (Banquet Event Order) meetings; administrative tasks and reporting

Confer with department heads concerning banquet arrangements for food service, equipment, and extra employees.

Promote a positive and respectful work environment.

Maintaining a high standard of sanitation throughout the Stewarding areas; execute and supervise the cleaning of the BOH during and after functions

Maintaining all equipment to a high standard, i.e.: dishwashers, burnishes, etc., and reporting any maintenance defects

Coordinate work of employees engaged in activities such as dishwashing, silver cleaning, and storage and distribution of food items and supplies

QUALIFICATIONS and REQUIREMENTS:

Candidate must have a minimum of 4 years management experience in Food & Beverage and/or a luxury restaurant.

Candidate must have prior experience managing 40+ team members.

Previous experience in a union environment is preferred.

This position requires exceptional verbal and written communication abilities.

Full knowledge of Food, Wine, Inventory Management, and Food & Beverage cost maintenance is a must.

This position calls for the ability to work flexible hours, including AM/PM/Late night/Weekends.

Must have supervisory experience in a high-volume hotel, with both Restaurant and Banquet facilities

Strong leadership, communication, organizational and computer skills required

PHYSICAL REQUIREMENTS

NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Position:

Must be able to stand and walk for extended periods of time

Must be able to reach, bend, stoop, and kneel

Force:

Must be able to exert force to push carts, move furniture, and lift heavy objects

Must be able to operate cleaning equipment such as vacuum cleaners and floor scrubbers

Must be able to lift and carry up to 50 pounds

Repetitions:

Must be able to handle multiple tasks at once and prioritize workload effectively

Sensory:

Must have a good sense of smell to detect any odors or cleanliness issues in the hotel

Must be able to taste food and beverages to ensure quality and presentation meets standards.

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Worksite address

new york, NY, 10261, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.