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Job description
Description
Amwaste is currently hiring a Route Manager for their Birmingham, AL Operation. Amwaste is growing rapidly, and we need people who can join our team and continue to advance us to the next level while sharpening your own leadership skills. If you are looking for an industry that is recession resistant, necessary to the communities we serve, and most of all just plain awesome, then
Job Summary
As an Amwaste Route Manager you will form the hub for our drivers, customers, operations management, and customer service to effectively communicate and provide the highest level of service.
Some of Your Key Duties Are
Handling incoming service orders, directing drivers, and resolving service issues.
Assisting with problem resolution for all local lines of business that could include roll off, residential collection, and commercial collection.
Interacting with customers and sales staff
Essential Duties and Responsibilities
Get your people home SAFELY every day
Perform Driver Observations to verify service and safety integrity
Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations and abilities, and daily factors to balance cost and speed of response
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
Assigns routes and trucks to the appropriate Drivers to most efficiently complete daily routes
Handles incoming calls and e-mails from customers and sales department; manages requests for pick-up or container delivery and ensuring our service guarantees
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
Records and documents information from Drivers and distributes to appropriate departments
Communicates with maintenance shop personnel and the Operations Manager to resolve equipment and driver issues
Reviews Drive Cam coaching events and helps to engineer out incidents in their lines of business
Requirements
Qualifications
Experience: Must have experience working in a team setting, with the ability to communicate to several areas effectively. Must be able to engage in a high speed and intense environment
Experience with fast paced decision making and problem-solving skills
Able to work independently and without constant supervision
Must understand how to meet goals and expectations on a consistent basis
Experience preferred: Experience in transportation, logistics, waste collection, customer service and a role requiring decision making and critical thinking.
Other Knowledge, Skills Or Abilities Required
Computer skills with ability to handle multiple programs and systems
Must be able to communicate effectively and professionally via e-mail and telephone
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Worksite address
birmingham, AL, 35275, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.