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Job description
Route Service Representative — Route Relief (Cover Routes & Customer Success)
New System | Full-Time | Route-Based (Box Truck) | Kent, WA | $28.75/hr.
At New System, we believe exceptional customer service is what sets us apart.
We're a family-owned linen rental company serving restaurants, healthcare offices, dental practices, and businesses throughout the Pacific Northwest. We're hiring a Customer Service Representative — Route Relief who thrives on building relationships, solving problems, and helping customers succeed.
Yes, you'll drive a route truck, but this role is about much more than deliveries. We're looking for someone who genuinely enjoys talking with customers, spotting opportunities to improve their service, and helping grow accounts through trust and great service.
If you're the type of person who remembers names, notices problems before customers do, and naturally recommends helpful solutions you'll fit right in.
Why You'll Like It Here
You'll build real relationships with customers and make a direct impact on their experience
Your days move fast every day is different and every customer matters
Strong training and support (we set you up for success)
Opportunities to grow your skills in customer service, account growth, and operations
Competitive starting pay at $28.75/hr
Be part of a team that values reliability, positivity, and taking care of people
What You'll Do
Customer Service First
Build strong, professional relationships with customers and become a trusted point of contact
Proactively check in with customers to ensure they have what they need and are happy with service
Resolve service concerns quickly and professionally own the issue and help find solutions
Communicate clearly and professionally while representing New System at every stop
Customer Growth & Account Support
Identify opportunities to improve customer service and recommend products that genuinely help customers operate better
Help customers stay properly stocked with linens, mats, paper products, soap, aprons, restroom supplies, and more
Encourage customers to try additional products or services that improve convenience and efficiency
Help retain and grow customer accounts through excellent service and relationship-building
Route Relief & Deliveries
Cover routes as assigned (vacations, callouts, open routes, business growth, etc.)
Deliver and pick up linens and products safely and accurately
Verify delivery tickets, collect signatures, and maintain accurate documentation
Monitor inventory levels and ensure customers are properly stocked not overstocked or running short
Collect payments when needed and maintain proper documentation
Safety & Operations
Drive safely and professionally at all times
Complete pre-trip and post-trip vehicle inspections
Support New System's zero-accident safety culture
Use mobile tools and route systems to document service and updates
You're A Fit If You Are
A people person who enjoys talking with customers and building relationships
Naturally friendly, professional, and solutions-focused
Comfortable recommending products when they truly help the customer
Dependable, adaptable, and able to step into different routes confidently
Organized and detail-oriented with strong follow-through
Comfortable working independently and managing your day
Requirements
Valid driver's license and ability to comfortably drive a box truck (training provided)
Strong customer service and communication skills required
Sales-minded without being pushy relationship selling matters here
Ability to lift, push, and pull up to 50 lbs repeatedly
Comfortable using mobile apps and technology daily
Background check and drug screening required for fleet drivers
Paid weekend coverage when assigned On-call hours: Saturday & Sunday | 8:00 AM – 4:30 PM
Sound like you? Apply with your resume and answer this question:
Tell us about a time you turned a frustrated customer into a happy one—or helped someone by recommending the right solution.
Worksite address
kent, WA, 98089, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.