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Job description
Overview
Valley Services is a family-owned residential and construction solutions provider located in the heart of downtown San Jose. It consists of two divisions: the transfer station and rentals. By joining the Valley Team, you become part of a family that keeps Silicon Valley moving forward.
Salary: $23.00 - $26.00/hr
Position
As a Router, you will be responsible for developing and managing efficient delivery and service routes, ensuring the timely dispatch of drivers, and maintaining seamless coordination between operations and field teams. This role requires strong problem-solving, multitasking, and communication skills to handle real-time route adjustments and optimize fleet performance. You will play a critical role in ensuring safe, reliable, and customer-focused service every day.
Responsibilities
Develop, assign, and optimize daily delivery and service routes for drivers
Monitor real-time route progress using GPS and dispatching software; adjust schedules to improve efficiency and reduce costs
Partner with the Operations Manager to create and adjust weekly driver schedules
Track route performance metrics, including timeliness, service quality, and efficiency benchmarks
Communicate daily with drivers regarding route assignments, schedule changes, road conditions, and emergencies
Receive and dispatch service orders, coordinating with field teams for immediate response
Collaborate with customer service to schedule and coordinate deliveries, pick-ups, and service calls
Review and analyze driver route books and logs for accuracy and compliance
Provide feedback to operations and management on opportunities to improve route efficiency and customer satisfaction
Address unexpected delays, equipment issues, or reroutes by coordinating with drivers and mechanics to provide timely solutions
Handle emergency and non-emergency calls, ensuring drivers are directed appropriately
Maintain accurate records of route data, fleet schedules, inventory logs, and service documentation
Enforce safety standards, DOT regulations, and company compliance policies in all operations
Support special projects and additional responsibilities as assigned by management
Requirements
Required Qualifications
Prior experience in routing, dispatching, or a logistics-related role
Strong multitasking and problem-solving ability in a fast-paced environment
Excellent communication skills (verbal and written)
Knowledge of GPS tracking, route planning, and dispatching software
Ability to work independently and make decisive, effective decisions
Strong customer service mindset with the ability to collaborate across departments
Detail-oriented with excellent organizational skills
Availability to work overtime, on weekends, and during emergency situations
Physical ability to lift up to 50 pounds, bend, stoop, and enter/exit fleet vehicles as needed
Preferred Qualifications
Experience in waste management, construction logistics, or fleet dispatching
Knowledge of DOT regulations and fleet safety compliance
Bilingual skills (Spanish preferred)
Familiarity with performance metrics and service quality standards
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Wellness Resources
Commission
#J-18808-Ljbffr
Worksite address
san jose, CA, 95199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.