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Job description
Rover Teller
The primary responsibility of the Rover Teller is to process financial transactions for our customers. Tellers will provide frontline support to bank customers by fostering a people first banking experience by greeting all customers answering inquiries and assisting with various customer service needs.
Essential Functions:
Timely and accurately assist customers with daily transaction needs such as deposits, withdrawals, loan payments, cashier checks, wire transfer requests and stop payment requests
Identify opportunities to offer/refer additional products and services that will add value to our customer relationships
Provide customer support around online banking, statements, credit cards, and password resets
Balance and refill the ATM, as assigned, and processes night drop and ATM deposits
Handle and balance cash within limit authority and Cash Control Policy
Maintain knowledge of bank products, services, policies, procedures, and regulatory compliance requirements
Assist customers with REG E and ACH Disputes
Process account holds and customer requests for foreign currency and drafts
Conduct customer outreach efforts to resolve non posts and return items
Assist customers with Safe Deposit Box entry and payments
Complete BSA/AML reports and communications as needed
Additional responsibilities:
May be asked to work in New Accounts area as/if needed
May be asked to support business development activities as needed within individual markets
Complete required compliance and educational training
Participate in Community First Events
Provide exceptional customer service while remaining in Bank regulatory and legal guidelines
May require flexibility and willingness to work and travel to various areas of retail operations
Skills and competencies:
Exceptional communication, organizational and computer skills
Must be able to maintain strict customer confidentiality
Work respectfully and cooperatively with all IFB Team members
Self-directed: must be able to fulfill responsibilities of the position with minimal supervision
Requirements:
A minimum of 1-year previous cash handling and customer service experience is preferred.
About IFB:
Idaho First Bank Idaho First Bank (IFB) is a full-service state-chartered community bank established in October 2005 and headquartered in McCall, Idaho. Known for its People First and Community First motto, the Bank serves the greater Southwest Idaho and Central Oregon communities. Branch locations include McCall, New Meadows, Eagle, Ketchum, Nampa, Boise, and Bend. Idaho First Bank is a member of the FDIC and an Equal Housing Lender. For more information, visit us at
AA/Equal Opportunity Employer
Worksite address
boise, ID, 83708, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.