About this opportunity
Tekfortune lists this RPA UiPath & GenAI Application Support Analyst opportunity in rahway, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Onshore Application Support Analyst – RPA Bot SupportThe Onshore Application Support Analyst – RPA Bot Support will play a pivotal role in ensuring the smooth operation, maintenance, and enhancement of Robotic Process Automation (RPA) bots within the Life Sciences and Healthcare domain. This role is critical for supporting large-scale bot deployments, troubleshooting automation workflows, and collaborating with stakeholders to optimize business processes. The successful candidate will contribute significantly to process efficiency and compliance within a dynamic and innovative environment.Key Responsibilities- Serve as the primary point of contact for business stakeholders and IT teams for all RPA-related support and enhancement activities.- Provide governance and operational oversight for approximately 250 RPA bots across multiple business functions and regions.- Coordinate with offshore support teams to ensure timely monitoring, incident resolution, service restoration, and adherence to SLAs.- Engage with business users to understand process requirements, prioritize enhancement requests, and define automation roadmaps.- Lead incident management activities, including stakeholder communication, escalation management, and service recovery coordination.- Review bot performance, operational metrics, and support trends to identify opportunities for optimization and continuous improvement.- Facilitate Root Cause Analysis (RCA) discussions and drive corrective and preventive actions to minimize recurring production issues.- Collaborate with development, infrastructure, security, and platform teams to support bot deployments, upgrades, and environment changes.- Ensure compliance with organizational standards, regulatory requirements, data privacy policies, and audit controls, particularly within the Life Sciences and Healthcare domain.- Oversee change management activities, including impact assessments, release planning, testing coordination, and production implementation approvals.- Manage stakeholder expectations by providing regular updates on incidents, enhancements, risks, service performance, and project status.- Drive service improvements, automation adoption, operational efficiency initiatives, and support process standardization across the RPA landscape.- Review and approve support documentation, operational procedures, knowledge articles, and best practices for effective knowledge management.- Coordinate capacity planning, resource allocation, and workload prioritization across onsite and offshore teams.- Support automation governance forums, service reviews, and leadership reporting by presenting key operational metrics, risks, and improvement plans.- Work closely with global business and technology teams to ensure seamless bot operations, business continuity, and alignment with strategic objectives.- Identify automation opportunities within business processes and collaborate with delivery teams to maximize business value and ROI from the RPA platform.- Ensure effective vendor coordination with UiPath, infrastructure providers, and other technology partners for issue resolution and platform enhancements.Skill Requirements- Proven experience in RPA bot support, development, and deployment within workflow automation environments.- Strong proficiency in scripting languages, including Python and Bash.- Strong proficiency with UiPath automation tools.- Strong proficiency in Big Panda, GPT-5.4 mini, GPT-5.4, Gemini 2.5 Pro, Claude Sonnet, GPT-4o, gpt-image-1.5, and other Generative AI models, API-based services used for application integration and functionality.- Demonstrated ability to support, maintain, and enhance large-scale bot operations (250+ bots).- Demonstrated ability to troubleshoot and resolve complex automation issues.- Excellent problem-solving skills and attention to detail.- UiPath Certified RPA Developer or equivalent certification.- Exceptional communication skills, both written and verbal.- Experience in process analysis and stakeholder management.
Worksite address
rahway, NJ, 07065, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.