About this opportunity
McDonald's Restaurants Limited lists this SA General Manager opportunity in san antonio, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
General Manager Job Description
McDonald’s and its independent franchisees are committed to providing training, education, and career growth opportunities to support employees at every stage of their journey. This position provides a general overview of the Acosta General Manager role. Duties may vary based on business needs.
Position Summary
General Manager Job Description
McDonald’s and its independent franchisees are committed to providing training, education, and career growth opportunities to support employees at every stage of their journey. This position provides a general overview of the Acosta General Manager role. Duties may vary based on business needs.
At McDonald's, the General Manager is responsible for the overall leadership, performance, and success of the restaurant. This role ensures efficient daily operations, delivers exceptional customer experiences, and drives the achievement of financial and operational goals. The General Manager is accountable for maintaining a profitable operation while consistently upholding McDonald’s standards of Quality, Service, and Cleanliness (QSC). In addition, they are responsible for adhering to and enforcing all Acosta policies and procedures. The General Manager develops, coaches, and leads a high-performing team committed to operational excellence and company values.
Benefits
Along with competitive pay, an Acosta General Manager is eligible for incredible benefits, including:
Up to 3 weeks of paid vacation per year
4 paid personal days
Free Meals
Free Uniforms
Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
Service and Leadership awards
Monthly Bonus potential
Pay Increases every 6 months
Health Insurance
Life and Accident Insurance
Prescription Drug Coverage
Long Term Disability
Available - Supplemental Term Life, Short Term, Dental, and Vision
Career Advancement Opportunities
Employee Appreciation Day
Birthday Recognition
15% discount for family members
Cell Phone allowance
401K available
Key Responsibilities
Operations & Brand Standards
Ensure full compliance with all McDonald’s policies, procedures, and brand standards
Maintain a clean, safe, and well-organized restaurant at all times
Deliver excellence in Quality, Service, and Cleanliness (QSC)
Ensure all equipment and facilities are properly maintained
Oversee daily restaurant operations to ensure efficiency and consistency
Customer Service & Hospitality
Delivers, models, and enforces outstanding customer service in accordance with McDonald's standards and procedures
Work with demanding customers
Resolve customer concerns promptly using established service recovery methods
Ensure a positive experience for every customer visit
Monitor customer feedback and implement improvements
Teamwork & Work Environment
Must lead, coach, and work collaboratively with crew and other managers to meet daily operational goals
Model and maintain respectful, friendly, and professional communication with all team members
Foster and sustain a positive, high-performing, team-oriented work environment
Follow all directions from the supervisor promptly and effectively
Ability to prioritize and multitask
Maintain and enforce a safe, respectful, and violence-free workplace by adhering to all company policies regarding workplace conduct
Dependability, Attendance, and Work Requirements
Arrive to work on time and ready to work as scheduled
Maintain and enforce consistent attendance and reliability
Follow and enforce proper call-in procedures
Maintain open availability, including mornings, evenings, weekends, and holidays, based on business needs
Must work a minimum of 5 days per week, working 45 to 55 hours per week.
Be accessible outside of scheduled shifts to provide guidance, answer questions, and respond to urgent operational issues, including reporting to the restaurant when necessary
Appearance & Professional Standards
Ensure and enforce that all grooming, appearance, and personal hygiene standards are consistently met and upheld at all times
Model and maintain a neat, clean, and professional appearance in accordance with company standards
Job Performance & Operations
Ensures all McDonald's food products are prepared and served in full compliance with company standards for quality, consistency, and food safety
Leads, models, and enforces operational excellence across all areas
Drives a high-performance culture by demonstrating urgency, strong leadership presence, and a commitment to efficiency during all shifts
Oversees and ensures strict adherence to company policies, including cash management, loss prevention, and safety protocols
Maintains accountability for a clean, organized, and safe restaurant environment
Quality, Safety & Profitability
Ensures full compliance with food safety, quality, operational, safety, security, and cash-handling standards
Holds team accountable for consistent product quality, preparation, and adherence to standards
Maintains a clean, safe, and hazard-free environment for employees and customers
Ensures adherence to all company policies, procedures, and legal requirements; promptly addresses and reports incidents
Drives operational efficiency through effective inventory management, waste reduction, and product rotation
Optimizes labor by monitoring staffing levels and adjusting to business demands
Drives sales growth and maximizes profitability through strong operational execution
Manages labor, food cost, and controllable expenses to achieve financial targets
Manage scheduling to meet business needs while controlling labor costs
Monitors financial performance and implements corrective actions to improve results
Training & Development
Ensures completion of all required training programs and application of learned skills on the job
Drives restaurant performance by supporting customer satisfaction and achievement of key metrics
Develops crew and future leaders through structured training, coaching, and promotion pathways
Monitors training progress, follows up on completion, and provides ongoing feedback and development opportunities
Fosters a culture of continuous improvement by seeking feedback and identifying growth opportunities
Qualifications and Physical Requirements
Must be 18 years of age or older
Demonstrates strong leadership, communication, and organizational skills
Proven ability to manage multiple priorities in a fast-paced, team-oriented environment
Results-driven with a track record of achieving operational and financial goals
Previous General Manager restaurant experience required
Committed to following and enforcing established systems, policies, and procedures
Maintains a positive, growth-oriented mindset with a focus on continuous improvement
Ability to stand for extended periods and perform physical tasks, including walking, bending, and lifting up to 20 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Leadership & People Development
Leads by example with professionalism and integrity to ensure smooth daily operations
Provides coaching, direction, and real-time performance feedback to drive team effectiveness
Holds team members accountable to company standards, policies, and performance expectations
Oversees daily operations to ensure quality, service, cleanliness, speed of service, and order accuracy standards are consistently met
Recruits, hires, and develops a high-performing team while fostering a positive, respectful, and engaging work environment
Maintains appropriate staffing levels and drives retention efforts to minimize turnover
Coaches, managers, and crew to achieve performance goals and support ongoing development plans
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Worksite address
san antonio, TX, 78208, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.