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Job description
Job Title: Shelter Victim Advocate
nReports To: Shelter Victim Advocate Supervisor
nStatus: Full-Time, Non-Exempt
nnEssential Duties and Responsibilities
nSupport the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment by:
nnUsing a trauma-informed, client-centered approach to: nnAs applicable, provide intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals.
nEnsure coordinated client care with key community partners.
nAct with client in mind and work to meet client's needs and expectations to the extent possible.
nProvide direct client care by maintaining an advocacy caseload for program clients.
nRefer clients to community resources; including housing, education and employment opportunities.
nAssist clients with developing goals and identifying areas of need.
nDocument case information and complete all necessary forms accurately and timely.
nDevelop and deliver psycho-educational, life skills/social skills, and supportive groups, varying content to respond to residents' identified needs.
nAssist with resolving residential conflicts and maintain a safe environment while using trauma-informed practices.
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nAdministrationnnMaintain confidential and accurate, up to date client, stakeholder, intern, and volunteer records, program and agency records in agency databases, which may include CSN, Raiser's Edge, Financial Edge and Timeforce.
nResearch, write, and manage grant reporting and grantor relationships as assigned by supervisor. o Adhere to agency and program procedures concerning documentation, Critical Incident Reports, and Client Satisfaction Surveys, and participate in the Quality Assurance process.
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nStewardshipnnIncrease awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.
nParticipate in community meetings and committees as assigned by supervisor. o Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners.
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nProfessional DevelopmentnnContribute to quality of services by staying informed of best practices, developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment.
nMaintain and develop skills and knowledge by attending training and ensure licensure and certifications are up to date as needed for the job.
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nContribute to agency effectiveness by performing other duties as assigned.
nCore CompetenciesnnDemonstrate all agency competencies.
nDemonstrate the position agency competencies:nnAction Oriented/Planning and Organizing
nBuilding Trust
nClient Focus
nConflict Management
nTeamwork
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n nEducation and/or Work Experience Requirements
nnRequirements: Bachelor Degree or Equivalent Experience
nPreferences: Experience working with victims or experience in human services.
nLanguage: Spanish-speaking preferred
n nPhysical Requirements
nnLight work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly lift, twist, carry, push, pull or otherwise move objects, including the human body.
nAbility for close vision, distance vision, color vision, depth perception, and ability to adjust focus to perform an activity to determine accuracy and thoroughness of work assignment.
nAbility to reach, stand, crouch, walk, and finger, grasp, sit, twist, talk, hear, and perform repeated motions.
nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
nEmployee must have access to transportation that allows them to meet all job requirements in a timely fashion. Position may require staff to work outside of the typical work hours as the agency provides services 24/7.
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Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.