About this opportunity
Trinnex lists this SaaS Support Engineer & Knowledge-Base Creator opportunity in gary, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
CDM Smith Inc. is seeking a technically savvy SaaS Technical Support Analyst to guide customer success with responsive support, troubleshooting, and issue resolution.
You will work cross-functionally with Product, Engineering, Sales, and Customer Success to resolve challenges and improve the user experience. The role emphasizes creating knowledge resources, supporting training initiatives, and communicating product updates to users.
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Worksite address
gary, IN, 46401, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.