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Job description
Join a fast-moving team focused on safeguarding access to advanced AI capabilities through careful review, monitoring, and decision-making. This role is ideal for someone who enjoys working with detailed policies, documenting clear rationale, and helping ensure access remains appropriate as programs evolve.
Responsibilities
Review applications for trusted and special access programs against established criteria and document clear decision rationale
Verify organizational identity, intended use cases, and account history during eligibility reviews
Provision, suspend, or revoke access according to runbooks while keeping case records accurate and current
Monitor participating organizations for policy issues, credential concerns, and activity outside approved use
Escalate potential violations with the supporting evidence needed for review and resolution
Handle exemption and data-handling requests that require manual assessment
Draft customer communications and coordinate with internal account teams on approvals, violations, and access changes
Revisit disputed or misclassified decisions by gathering context from internal sources and public information
Identify gaps between written criteria and real-world cases and recommend updates to workflows, checklists, and tools
Support high-volume review periods during launches and expansions, and report on queue volume, turnaround time, and outcomes
Skills
2+ years of experience in trust and safety, fraud, risk, compliance, KYC/KYB, or a similar operations role involving policy-based decisions
Strong ability to apply detailed, evolving rules consistently
Clear and concise written communication for decision notes and customer-facing messages
Strong organizational habits and careful recordkeeping with an understanding of audit trail requirements
Sound judgment on when to resolve a case independently and when to escalate it
Ability to learn quickly and adapt to changing procedures and requirements
Comfort working independently as well as partnering with policy, enforcement, engineering, and sales teams
Genuine interest in AI safety and responsible deployment
Preferred Skills
Background in cybersecurity such as security operations, threat intelligence, or vulnerability research
Experience assessing whether a security use case is credible and well-supported
Experience with business verification, due diligence, or sanctions screening
Experience supporting enterprise or partner access programs, including onboarding and offboarding
Familiarity with using AI tools to improve review workflows and efficiency
Horizontal is committed to building an inclusive environment where diverse perspectives are valued and respected. We encourage candidates from all backgrounds to apply and believe equity, belonging, and accessibility are essential to great work.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $80 - $120 per hour based on qualifications and experience.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.