About this opportunity
Zoo New England lists this Safety & Security Officer (3:00pm to 11:00pm) opportunity in boston, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Safety & Security OfficerThe Safety & Security Officer plays a key role in creating a safe, welcoming, and inclusive environment for guests, staff, and animals at Zoo New England. Officers are frontline representatives of the organization, responsible for protecting people and property while also providing excellent customer service and responding calmly and professionally to safety concerns and emergencies.Essential Job FunctionsEnsure the safety and security of guests, staff, and animals by actively patrolling zoo groundsMonitor surveillance systems, alarms, cameras, and access pointsRespond promptly and appropriately to incidents, emergencies, and guest concernsProvide first aid, CPR, and AED support when requiredMaintain access control for restricted areasEscort vendors, contractors, and inspectors as neededSupport guest services by providing directions and assistanceComplete accurate and timely reports and documentationDuties & ResponsibilitiesControl access to buildings and restricted areas using keys, locks, ID systems, and visitor logsEnforce zoo rules and regulations in a respectful, service-oriented mannerConduct regular patrols of buildings and grounds to identify safety or security risksInspect fences, gates, doors, and barriers to detect potential breachesMonitor crowd activity and intervene early to prevent escalationRespond to complaints, incidents, and emergencies in accordance with trainingCoordinate with outside agencies such as police and fire departments when necessaryInvestigate incidents and suspicious activity and report findings to supervisorsPrepare detailed, accurate, and timely incident and shift reportsProtect guests, staff, animals, and organizational assetsPhysical RequirementsFrequent walking and standing throughout zoo grounds, including uneven terrainOccasional running or fast movement during emergency responseAbility to lift, carry, and position equipment or supplies up to 50 lbsAbility to climb stairs or ladders and navigate varied environments safelyAbility to stoop, kneel, crouch, and reach as required for inspectionsAbility to observe safety concerns using sight, hearing (including radio), and smellWork ConditionsWork performed in both indoor office settings and outdoor zoo environmentsExposure to varying weather conditions and temperaturesPrimary assignment at Franklin Park Zoo; occasional coverage at Stone Zoo as neededFlexible schedule required, including nights, weekends, and holidaysMinimum QualificationsHigh School Diploma or GEDValid driver's license with a clean driving recordBasic computer and reporting skillsDemonstrated ability to work as part of a team with professionalism and sound judgmentStrong communication, listening, and customer service skills, with the ability to de-escalate situations effectivelyAbility to remain calm, alert, and professional at all timesAbility to work respectfully with a diverse population and demonstrate inclusive practicesAbility to follow written and verbal instructionsSuccessful completion of a background check consistent with policyPreferred QualificationsCertificate or formal training in security, safety, or a related fieldCPR/AED certification (or ability to obtain upon hire)
Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.