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Job description
Pay: $60,000–$90,000 per year
Work Location: On-site in Queens, NY | Monday–Friday (Required)
Why Join Empire Fasteners LLC?
At Empire Fasteners, we believe our success comes from moving quickly, keeping our promises, and continuously growing.
Position Description
Empire Fasteners LLC is seeking a driven, highly motivated Sales Account Manager to develop, manage, and grow customer relationships within the aerospace and defense industry. This position is responsible for managing customer accounts, responding to RFQs, developing quotes, driving bookings and revenue, and identifying opportunities to expand existing business.
This is not an order-taking position. We are looking for a proactive sales professional who knows how to build strong customer relationships, move with urgency, solve problems, follow through, and consistently find opportunities to grow accounts. The ideal candidate thrives in a fast-paced environment and understands that success is built on Speed, Reliability, and Growth.
Key Responsibilities
Manage, develop, and grow assigned customer accounts
Build strong, long-term relationships with customers and key decision-makers
Handle RFQs, prepare quotes, manage orders, and maintain consistent customer follow-up
Proactively identify opportunities to increase sales and expand existing accounts
Drive bookings, revenue growth, and gross margin performance
Coordinate closely with Purchasing, Operations, Warehouse, and Quality teams to ensure customer requirements are met
Monitor open orders, deliveries, expedites, and customer requirements
Respond quickly and professionally to customer questions, issues, and requests
Maintain accurate customer, quote, and sales activity within company systems
Follow company standards for response times, quoting urgency, communication, and customer service
Take ownership of customer issues from start to finish
Qualifications
3+ years of B2B sales experience required
3+ years of account management experience required
Aerospace and defense industry experience is a plus, but not required
Experience with aerospace hardware, fasteners, or military specifications is a plus
Excellent verbal and written communication skills
Strong relationship-building and customer service abilities
Highly organized with excellent follow-up skills
Ability to manage multiple customers, quotes, orders, and priorities simultaneously
Strong attention to detail
Self-motivated, competitive, and results-driven
Ability to work with urgency in a fast-paced environment
Strong problem-solving and decision-making skills
Ability to work effectively across multiple departments
Performance Expectations
Provide same-day quote responses whenever possible
Consistently follow up on open quotes and opportunities
Improve quote-to-order conversion and win rates
Generate consistent bookings and revenue growth
Develop and expand existing customer accounts
Maintain a high level of professionalism and accountability
Respond quickly to customer needs and internal requests
Effectively manage multiple priorities without losing attention to detail
Growth Opportunities
Empire Fasteners LLC is a rapidly growing company, and strong performers get noticed. This position offers significant opportunities for career advancement for individuals who consistently deliver results, take ownership, and demonstrate leadership. We are looking for someone who wants to build a career, not simply take a job.
Benefits
401(k)
Paid Time Off
Profit Sharing
Career advancement opportunities
Worksite address
queens, NY, 11417, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.