About this opportunity
SPECTRUM lists this Sales and Account Retention Representative opportunity in overland park, Kansas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
How You'll Make an Impact
Engage with customers to resolve billing inquiries, product questions and service complaints
Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products
Maintain high levels of professionalism and courtesy in every customer interaction
Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
Master order processing within the billing system for retained accounts and new sales entries
Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors
Support efforts to enhance the customer experience through every transaction
Working Conditions
Office environment
What You'll Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalent
Skills
Ability to read, write, speak and understand English
Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
Ability to work variable hours; may include weekends, holidays, and split days off
Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
Effective computer and consumer electronics skills
Ability to use personal computer and relevant software applications including the billing system
Proven verbal and written communication skills
Ability to handle irate customers and resolve issues
Ability to prioritize and organize effectively
Preferred Qualifications
Experience
2+ years of call center experience in customer service or phone sales, or equivalent experience
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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. xqrzhdi Learn about Life at Spectrum.
Worksite address
overland park, KS, 66204, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.