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Job description
Guest Care SpecialistHelp Guests Feel Confident from Their Very First VisitChapter Aesthetic Studio is seeking a passionate and sales-driven Guest Care Specialist to join our New Hartford team. In this role, you'll play an essential part in the guest journey building relationships, delivering a premium experience, and guiding guests toward personalized treatment plans that help them look and feel their best. More than a front desk role, you'll combine hospitality, consultative sales, and operational support to create meaningful guest experiences while driving studio growth and retention.Job Type: Full-Time Hourly Rate: Starting at $18+ depending on sales experience, plus eligibility for monthly incentive payWhy Join Chapter Aesthetic Studio?A supportive, people-first culture focused on delivering confidence through personalized careOngoing training and professional developmentA modern, uplifting studio environment with a tight-knit, collaborative teamEmployee discounts on services and retail productsOpportunities for growth and leadership across our expanding studio networkWhat You'll DoWelcome guests with warmth, professionalism, and enthusiasmConduct consultations to understand guest goals and support personalized treatment recommendationsEducate guests on services, memberships, packages, retail products, and financing optionsDrive sales performance through memberships, package sales, rebooking, and guest retentionExecute follow-up outreach through calls, texts, and emails to support conversion and loyaltyManage front desk operations including scheduling, guest check-in/check-out, phones, and payment processingPartner closely with clinical providers and studio leadership to ensure a seamless guest experienceMaintain accurate guest records within scheduling and CRM systemsSupport studio events, promotions, and local marketing initiativesHelp maintain a clean, organized, and guest-ready studio environmentWhat We're Looking For1–3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing environmentStrong relationship-building and consultative sales skillsFriendly, outgoing personality with excellent communication and interpersonal abilitiesComfortable using scheduling systems, CRM platforms, and POS softwareOrganized, adaptable, and able to thrive in a fast-paced environmentHigh school diploma or equivalent requiredFlexible availability including evenings and weekendsAbout Chapter Aesthetic StudioChapter Aesthetic Studio is a premier aesthetic care provider where medical expertise meets modern beauty. As part of TAG – The Aspen Group, we're redefining the guest experience—making confidence accessible, care personalized and results remarkable.Ready to be the reason someone feels amazing today? Apply now and start your best Chapter yet.
Worksite address
new hartford, NY, 13413, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.