Job description
This is a remote position.
What We Do
At Outsource Access, we help homeowners and property managers get the urgent roofing support they need when it matters most. We don’t just answer phones, we make sure every lead is captured, every question is answered, and the sales pipeline never stops moving, even while the rest of the world is sleeping.
How You’ll Make a Difference
The Golden Minute: You will be the first point of contact for new inquiries, responding within 60 seconds to ensure potential clients feel heard and valued the moment they reach out.
Driving the Pipeline: By proactively managing outbound calls and daily follow-up rounds, you turn cold leads into warm opportunities and keep the sales engine primed for success.
Seamless Scheduling: You act as the bridge between the customer and the field team, expertly setting appointments and managing the CRM to ensure no lead falls through the cracks.
Information Excellence: You provide the vital data the team needs by generating roof reports and maintaining real-time communication through CRM text monitoring, ensuring total operational clarity.
Requirements
Is This You?
The Proactive Communicator: You have a natural ability to build rapport quickly over the phone and can handle both inbound inquiries and outbound outreach with confidence and clarity.
The Detail Detective: You take pride in data integrity, ensuring every interaction is logged accurately in the CRM and every report is generated with precision.
The Weekend Warrior: You thrive in a non-traditional schedule and enjoy the focus that comes with managing the "after-hours" front lines to keep a business running 24/7.
Tech-Savvy: You are comfortable navigating CRM systems (like JobNimbus), using external reporting tools, and managing multi-channel communication (voice and text) simultaneously.
Your Home Office: You have a reliable, quiet workspace with a high-speed internet connection and a dependable computer setup to ensure seamless service for our clients.
Role Details & Schedule
This role follows a Central Time (CT) schedule. Please note that the schedule is subject to change based on business needs, but the standard hours are:
Monday: Day Off
Tuesday – Friday: 5:00 PM – 9:00 PM (4 hours daily)
Saturday – Sunday: 8:00 AM – 8:00 PM (12 hours daily)
Benefits
Why You’ll Love Being Part of the OAmazing Team
You’re not just taking a job — you’re stepping into a role where your growth, security, and peace of mind actually matter. Here is the total package we’ve built for you:
Your Wellness & Security
Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.
Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.
Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.
Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.
Your Financial Rewards
Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that.
Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.
13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.