About this opportunity
Mosaicms lists this Sales and Marketing Director opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Marketing & Hospitality Manager
We are committed to fostering a supportive, collaborative community where team members bring professionalism, compassion, and integrity to every interaction.
Key Responsibilities
Manage community Social Media platforms to share community events timely and highlights the residents, staff and families. Keeps a Marketing perspective on Social Media presentation
Oversees Front Desk team regarding: Customer Service Training, Phone Etiquette, Greeting guests, and overall Customer Service presentation in the community
Create and Lead on-going Employee Orientation program – focused on Customer Service
Create and lead on-going Employee Customer Service Training – to ensure all team approach for Sales and resident retention
Walk through community daily to ensure that all common areas are presentable and prepared for guests at any time.
Ensure Hospitality stations (beverage station and baked goods/snacks) are stocked and prepared for guests daily
Manage resident move-in & hospitality process once resident is in the community such as: Welcome packet, flowers, tour, meet-the-team process.
Serves as liaison to new residents and supports their transition into community – including setting up welcome meal with Resident Ambassadors, provide them with community orientation during first 24 hours at the community, and communicate with department head team for any additional resident support needed to complete move-in process.
Hosts weekly resident social events and communicate with Sales & Marketing so that prospects can be invited. Ensure a warm welcome to any prospects attending events and provide tours or hand-off to Sales as appropriate.
Serve as backup to Sales & Marketing for Tours and phone inquiries when Sales team is out of community or not available to support lead inquiries.
Qualifications & Skills
Must demonstrate the knowledge and skills necessary to provide care appropriate to the residents.
Must be able to read, write and understand the English language.
Must possess the ability to make independent decisions.
Must possess the ability to deal tactfully with personnel, residents, family members, visitors, surveyors and the general public.
Must have thorough knowledge of Oregon regulations as it pertains to the admission process.
Must be knowledgeable of reimbursement regulations and senior care practices and procedures as well as laws, regulations and guidelines pertaining to long term care facilities.
Must possess the ability to plan, organize, develop, implement and interpret the programs, goals, objectives, policies and procedures necessary for revenue growth.
Must have patience, tact, cheerful disposition and enthusiasm when interacting with staff, residents & visitors, etc.
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Employee Assistance Program
401(k)
Life Insurance
Paid Time Off
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.