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Job description
Sales And Service SpecialistSales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.Responsibilities:Ensure optimal operational efficacies to provide customers with the best rental car experienceProvide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.Assist customers with various post rental inquiries that involve the rental and billing processWork in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.Compensation and Benefits:The hourly rate / wage for this role is $22.00Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)Sick Pay: Granted Up to 40 hoursPaid Time Off / Vacation / Paid Observed Holidays (Accruals start at.83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:Up to 40% off the base rate of any standard Hertz RentalMedical, Dental & Vision plan optionsLife Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.Paid Parental Leave & Adoption AssistanceEmployee Assistance Program for employees & familyProfessional Experience:Ability to work in a fast-paced environment with a variety of tasks.Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.Previous customer service.Strong time management and organizational skills are requiredComputer literate and detailed orientated.Must have a valid driver's license with an acceptable driving recordKnowledge:Customer service resolution practicesExcellent communication techniquesSales Management/Coaching abilitySkills:Demonstrate good written and oral communication skills.Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.Demonstrate professionalism and interpersonal skills.Show a high level of ownership, accountability and initiative.Proven experience of working well within a team.Ability to work flexible shifts including weekends and holidays; and work overtime as required.Willing to work outdoors during all weather conditions.Assist with special administrative projects when needed.Ability to stand for long periods of time.Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
Worksite address
san jose, CA, 95112, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.