About this opportunity
Copeland Toyota lists this Sales Appointment Coordinator opportunity in north easton, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Sales Appointment Coordinator (Business Development Center)
Copeland Toyota | Brockton, MA
Copeland Toyota is a family-owned dealership proudly serving the Brockton community for over 50 years. With a 200+ vehicle inventory and over 500 internet and phone leads per month, we are expanding our Business Development Center and looking to add motivated, reliable, and coachable professionals to our team.
This is a structured, fast-paced appointment-setting role in a high-volume automotive environment. If you are someone who enjoys staying busy, communicating with customers, and being rewarded for both effort and results, this opportunity can be highly rewarding.
We are seeking individuals who are consistent, accountable, and comfortable working in a performance-based environment where daily activity and results are measured.
Compensation (Performance-Based with Growth Potential)
$20/hour base pay
Weekly performance bonuses
$10 per appointment that shows
$20 additional bonus per vehicle sold from your appointment
Total earning potential per show-and-sold opportunity: $30+
Estimated first-year earnings: $60,000–$75,000+ for consistent performers
This role rewards execution, consistency, self-management, discipline and effort.
Lead Environment (Warm, High-Intent Customers)
You will work a steady flow of real customers actively shopping for vehicles:
Approximately 500 internet and phone leads per month
Existing dealership customers
Service customers considering upgrades
Prior showroom traffic and follow-up opportunities
There is no cold calling list. However, success requires strong outbound follow-up and consistent communication.
What Your Day Looks Like
This is a high-activity, structured role where consistency is essential:
80–100 combined inbound and outbound calls daily
Appointment setting with clear daily targets
CRM updates and disciplined follow-up
Fast response to internet leads
Working within proven scripts and processes
Candidates who prefer low structure or limited phone activity will not succeed in this role.
What Success Looks Like Here
Successful team members typically demonstrate:
Strong communication skills and phone confidence
Consistency even with customer follow-up delays
Strong attention to detail and organization
Comfort working in a performance-driven environment
Desire to build long-term income based on results
Why Copeland Toyota
Family-owned dealership with over 50 years in business
Newly renovated Business Development Center
High lead volume with real buying intent
Structured training and clear expectations
Leadership focused on coaching and performance development
Advancement opportunities for consistent performers
Full-Time Schedule Options
We operate on structured schedules with limited flexibility:
Option 1: Monday, Wednesday, Thursday: 10:00 AM – 7:00 PM (1-hour unpaid break) Tuesday: Off Friday and Saturday: 8:30 AM – 5:00 PM (30-minute unpaid break)
Option 2: Monday–Thursday: 10:00 AM – 7:00 PM (1-hour unpaid break) Friday: 9:00 AM – 6:00 PM (1-hour unpaid break) Saturday and Sunday: Off
Option 3: Monday: Off Tuesday–Thursday: 10:00 AM – 7:00 PM (1-hour unpaid break) Friday: 9:00 AM – 6:00 PM (1-hour unpaid break) Saturday: 8:30 AM – 5:00 PM (30-minute unpaid break) Sunday: Off
Responsibilities
Handle inbound internet and phone inquiries promptly and professionally
Conduct outbound follow-up with active and past customers
Set qualified, show-ready sales appointments
Maintain accurate CRM records and follow-up discipline
Communicate clearly and consistently on every interaction
Minimum Requirements
Strong verbal communication and phone confidence
Ability to work in a structured, metrics-driven environment
Basic computer and CRM proficiency
Reliable attendance and strong work ethic
Coachable mindset and willingness to follow process
Valid driver’s license and reliable transportation
Must pass background check and drug screening
Bilingual candidates (Haitian Creole, Spanish, or Portuguese) are strongly encouraged to apply.
Benefits
Health Insurance (Imagine360)
Blue Cross Dental Coverage
401(k) with company match
Group Life Insurance
Paid vacation, PTO, and holidays
Employee vehicle purchase specials
Worksite address
north easton, MA, 02357, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.