About this opportunity
Radwell International lists this Sales Coordinator opportunity in downers grove, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Sales Coordinator
Radwell International is seeking a customer-focused and detail-oriented Sales Coordinator to support marketplace sales operations across Amazon, eBay, and other ecommerce channels. This entry-level to early-career role serves as a key point of contact for customers, supporting order management, marketplace account health, customer service, and sales growth initiatives. The ideal candidate thrives in a fast-paced environment, enjoys solving customer challenges, and is interested in developing a career in ecommerce, sales support, and account management.
Key Responsibilities
Respond to customer inquiries received through phone, email, ecommerce websites, third-party marketplaces, and internal teams in a professional and timely manner
Manage and process orders through company ecommerce websites and marketplace platforms including Amazon and eBay
Identify sales opportunities by converting customer inquiries, quotes, and product requests into completed orders
Conduct proactive follow-up with customers regarding quotes, inquiries, open orders, and potential sales opportunities
Review inventory availability and coordinate fulfillment from existing inventory whenever possible
Partner with Purchasing and internal teams to source products not currently available in inventory
Communicate product availability changes, pricing updates, shipping information, and delivery status to customers
Monitor marketplace account health metrics including response times, feedback scores, defect rates, cancellations, and customer satisfaction metrics
Manage customer feedback and assist with resolving customer concerns to maintain strong marketplace ratings
Track and report marketplace sales activity, customer service metrics, and account performance indicators
Collaborate with Sales, Customer Service, Purchasing, Operations, Product Data, and other departments to resolve issues and improve processes
Support departmental objectives related to marketplace sales growth, operational efficiency, customer satisfaction, and account health
Perform additional duties, projects, and assignments as needed
What We Are Looking For
Understanding of the sales cycle, including lead management, quoting, follow-up, order conversion, and post-sale support
Customer-first mindset with a focus on responsiveness, accuracy, and problem resolution
Strong technical aptitude and ability to quickly learn business systems and marketplace platforms
Ability to work effectively within an ecommerce, distribution, retail, or B2B sales environment
Sales-oriented mindset with the ability to identify opportunities and support revenue growth
Strong attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Knowledge and Skills
Strong computer proficiency and ability to work across multiple software systems simultaneously
Proficiency with Microsoft Office, including Outlook, Excel, and Teams
Strong written and verbal communication skills
Excellent customer service and relationship-building abilities
Strong organizational, multitasking, and time-management skills
Ability to prioritize workload and manage competing deadlines
High attention to detail and commitment to order and data accuracy
Strong problem-solving and critical-thinking abilities
Ability to work independently and demonstrate initiative
Ability to collaborate effectively with customers and cross-functional teams
Familiarity with Amazon, eBay, Walmart Marketplace, or similar ecommerce platforms preferred
Experience with CRM, ERP, customer service, ecommerce, or order management systems preferred
Education and Experience
High school diploma or equivalent required
Associate's degree or Bachelor's degree in Business, Marketing, Communications, Ecommerce, or a related field preferred
1-3 years of experience in customer service, sales support, inside sales, account coordination, ecommerce operations, marketplace operations, or order management preferred
Experience managing customer inquiries, quotations, orders, sales leads, or customer accounts preferred
Experience working in a distributor, manufacturer, retailer, ecommerce, or B2B sales environment preferred
Experience using ERP, CRM, customer service, ecommerce, or order management systems preferred
Equivalent combinations of education, training, and experience will be considered
Compensation & Bonus
The recruiting base salary range for this full-time position is $25.00-$33.50 per hour. Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training. This role is eligible for an annual company bonus based on performance and company results.
Radwell Benefits
Medical, dental, and vision coverage starting Day 1 of employment.
Company-sponsored short-term and long-term disability
Company-paid $50,000 life insurance
401(k) with company matching
15 PTO days (accruing from day 1, available immediately)
Paid company holidays
Free onsite gym
Additional voluntary benefits available to full-time employees
Work Schedule
This full-time position is scheduled Monday through Friday from 8:00am to 5:00pm. Additional hours may be required based on business needs.
Radwell International LLC is an equal opportunity employer.
Worksite address
downers grove, IL, 60516, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.