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Job description
BPO Sales Executive
At Alorica, we only do one thing – make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
We're looking for a high-impact BPO Sales Executive who thrives in complex sales environments and knows how to turn challenges into opportunities. This role combines strategic thinking, consultative selling, and the ability to build trust with executive stakeholders. If you're driven, resilient, and energized by growth, you'll be a great addition to our team!
How You'll Make An Impact
1. Pipeline Building & New Business Development
Identify, pursue, and qualify new BPO opportunities through proactive outreach and market research.
Lead discovery conversations to uncover client pain points, operational needs, and decision criteria.
Maintain disciplined pipeline management with consistent follow-up and CRM accuracy.
2. Consultative Solution Selling
Translate client challenges into clear, relevant BPO solutions and value propositions.
Build compelling ROI stories using process improvements, cost savings, and measurable performance outcomes.
Guide prospects through buying complexity by outlining onboarding steps, SLAs, KPIs, and operational expectations.
3. Executive Engagement
Conduct polished, high-level conversations with senior leaders and decision-makers.
Facilitate presentations, business cases, and solution narratives that command executive attention.
4. Negotiation & Deal Management
Shape and manage the commercial conversation: pricing models, terms, value levers, and contractual considerations.
Identify non-negotiables and hold position on high-impact items that matter to long-term success.
Collaborate with internal teams (legal, operations, delivery) to advance deals to closure.
5. Collaboration & Internal Alignment
Partner with cross-functional peers to refine solutions, coordinate proposals, and ensure operational feasibility.
Share best practices, participate in peer reviews, and contribute to a high-performance sales culture.
6. Resilience, EQ, and Relationship Building
Navigate objections with empathy, confidence, and emotional intelligence.
Sustain momentum despite rejection and consistently re-engage potential clients.
Build trust and rapport across diverse stakeholders through transparency and authenticity.
What'll Set You Up For Success
Hunger for Growth
Self-motivated, proactive, and eager to pursue opportunities independently.
Comfortable owning a number, driving activity, and outperforming expectations.
Scrappy, Creative, and Story-Driven
Investigative mindset with the curiosity to dig beyond surface-level client needs.
Ability to craft compelling, client-relevant stories that differentiate our value.
Collaborative Dealmaker
Works well in team environments and actively contributes to shared success.
Skilled at negotiation and securing agreements that protect value and long-term outcomes.
Courageous & Resilient
High resilience and persistence in outreach, follow-up, and re-engagement.
Handles objections professionally and keeps conversations moving forward.
Industry & Operational Fluency
Understanding of BPO operations, contact center metrics, pricing models, and service delivery fundamentals (preferred).
Adept at simplifying complex processes for clients.
Experience and Qualifications:
3–8 years of experience in BPO sales, enterprise sales, or solution-based selling roles.
Proven track record of meeting or exceeding sales targets.
Strong communication, presentation, and executive engagement skills.
CRM proficiency (Salesforce, HubSpot, etc.).
Bachelor's degree preferred; equivalent experience considered.
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.
What We Offer:
Competitive base pay with performance-driven incentives
Comprehensive benefits including medical, dental, vision, and 401(k)
Career development through Alorica Academy's open-access courses
Real opportunities to grow within a global organization
Access to our employee assistance program
A collaborative, inclusive culture where innovation actually happens
Our Values
Bold – We challenge conventions and take smart risks Relentless – We deliver results, no matter what it takes Connected – We work as One Alorica because we're stronger together True – We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.
Apply today!
Equal Opportunity Employer – Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
Who can apply
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