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Job description
Position Summary
For 80 years, CEC has built its success on strong relationships, trusted expertise, and a commitment to doing right by our customers and each other. Our Account Managers carry that legacy forward by owning and growing a portfolio of enterprise accounts, delivering measurable business outcomes through consultative selling, confident execution, and lasting relationships built on trust-with customers and teammates alike.
This role requires strategic thinking, disciplined follow-through, and strong cross-functional collaboration to expand our full suite of solutions, including projects and managed services.
Key Responsibilities
Account Ownership & Growth
Own a portfolio of enterprise focus accounts with clear accountability for revenue growth and account health
Identify and close opportunities across CEC's full solution set-projects and managed services
Expand relationships to drive a balanced revenue mix across all service lines
Consultative Sales Approach
Understand each customer's business, priorities, and challenges
Align CEC solutions to real business needs and deliver measurable value
Earn trusted-advisor status through insight, preparation, and follow-through
Lead with Confidence and Initiative
Proactively engage new stakeholders and pursue growth opportunities within accounts
Tackle competitive situations with confidence and persistence
Maintain momentum and follow through on every commitment
Build Lasting Relationships
Develop strong, multi-level relationships within customer organizations
Conduct regular Customer Business Reviews (CBRs) to review performance, reinforce value, and align on future plans
Champion the Customer Net Promoter Score (cNPS) program -supporting survey participation, owning the results, addressing detractor feedback, and driving continuous improvement in customer satisfaction
Foster productive internal relationships to ensure successful customer outcomes
Account Planning & Execution
Build and maintain clear, actionable account plans for each focus account
Review strategies regularly with sales leadership and adjust as needed
Maintain a healthy pipeline aligned to account goals
Sales Process & CRM Discipline
Use Salesforce as the system of record for all account and opportunity activity
Keep data accurate, current, and complete to support forecasting and visibility
Follow established sales processes for consistency and accountability
Collaboration Across CEC
Partner with pre-sales, delivery, and leadership teams to develop solutions and close business
Align customer expectations with delivery outcomes
Communicate openly and consistently across all internal stakeholders
Qualifications
Required
5+ years managing and growing large, complex B2B or enterprise accounts
Proven consultative selling skills with a track record of building long-term client relationships
Confidence engaging stakeholders at all levels, including executive leadership
Strong organizational skills and sales process discipline
Experience with Salesforce or similar CRM platforms
Preferred
Experience selling technology solutions, AV, physical security, or managed services
Background working in a values-driven, relationship-focused organization
How Success Is Measured
Revenue growth within assigned accounts
Solution expansion across projects and managed services
Pipeline strength and forecast accuracy
Customer retention, relationship depth, and cNPS scores
Consistent, accurate use of Salesforce
What Success Looks Like at CEC
You own your accounts and follow through on every commitment
You build trust-with customers and teammates-through consistency and integrity
You approach your work with confidence, curiosity, and a willingness to lean in
You champion the voice of the customer and act on their feedback
You bring a clear plan, stay organized, and keep a strong pipeline
You think long-term-about customers, teammates, and the business
You contribute to a team culture where people support each other and win together
PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS:
Ability to define problems collects data, establish facts and draw valid conclusions.
The duties of this job require the employee to effectively talk and hear English language communications.
The employee is required to stand, walk, climb, sit and use hands and fingers.
Some light lifting of objects is required.
Reaching, grasping and carrying activities also required.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
Above average intellectual ability and excellent judgment are needed to deal effectively with a wide range of problem solving and trouble shooting activities.
This job is primarily located in a private office.
The noise level in the work environment is usually moderate.
Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.
"Essential duties and responsibilities" describe those functions considered to be essential to the performance of the job. All requirements may be modified to reasonably accommodate individuals with disabilities.
CEC is an Equal Opportunity Employer
Worksite address
urbandale, IA, 50322, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.