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Job description
Sales Guest Experience Coordinator
Richmond Ford Auto Group
Richmond, VA
Why join our team at Richmond Ford:
Current Schedule is 4/10 work week
Consistent days off + closed on Sundays
Strong collaboration from Leadership and Sales Team across three locations
Top performing automotive Customer Advocate Group in the entire nation
Awarded "Dealer of The Year" by Time Magazine
Voted "Best Place to Work" by the Richmond Times Dispatch based on employee feedback three years in a row
Family-owned organization that promotes internally first (18/26 current managers took this path into leadership)
Persistent Sales and Customer Service training includes phone, digital communication, and product knowledge provided by industry leading professionals
Benefits available 1st of month after 60 days
401k program with company matching available 1st quarter following six months of employment
Annual employee outings to include family members
Discounts on vehicles, parts, and service
During the peak of Covid, while massive layoffs occurred, not a single employee was let go. Not to mention, the owner helped the employees get through those hard times as much as possible.
Recurring sponsor for the Children's Hospital of Richmond, Walk to End Alzheimer's, Susan G. Komen, and MADD
Who we are looking for: Great Customer Service Skills
Highly motivated; willing to put in effort to earn outcomes
Outgoing and eager to learn about our industry and sales in general
Detail-oriented, independently driven without micromanagement
Goal-driven and hardly deterred by adversity or negativity
Meet Your Hiring Manager: Hiring Manager's Linked-In Profile
Compensation: ($50,000-$70,000 annually) First year OTE: $50,000+
Second year OTE: $60,000+
Top performers earn $70,000+ per year.
$15/hour Base Pay + Commission Plan ($25 per shown appointment, $15 per sold appointment)
Bonus Structures each month based on attainable key performance metrics (Set, Shown, Sold Appointments)
Annual raise based on attainment of key metrics (i.e. 75% appointment show rate)
Team members are well exposed to the larger sales organization and often considered for promotion opportunities that become available.
What does a normal day look like? Weekday Shifts
Opening: 8:00 am - 6:00 pm
Mid: 9:00 am - 7:00 pm
Closing: 10:00 am - 8:00 pm
Alternating Saturdays
8:30 am - 6:00 pm Opening shift responsible for responding to overnight and morning inquiries
Outbound calls begin at 9:00 am, starting with overnight and morning inquiries
Throughout the day, handle inbound calls for sales departments and respond to new digital inquiries promptly with customized messaging.
Continue follow-up for existing inquiries once new inbound inquiries have been properly handled (called, texted, and emailed)
Engaging with our Service and Sales customer database regularly through prospecting efforts is expected (no cold calling).
Participating in Team Meetings that include prizes based on performance
Job Requirements/What attributes make our team successful? Team members with previous Hospitality or Call Center Sales experience fit well in this role
Committed to customer satisfaction through proactive communication and professionalism
Enthusiastic and energetic knowing that we get out of SALES what we put into it
Team players who are excited to share in others' successes
Attention to detail with an ability to multi-task and return to your focus
Professional in personal appearance and attitude (dress code enforced)
Excellent oral and written communication skills with the ability to read and comprehend instructions and information
Available for full-time employment including evenings and weekends
Authorized to work in the USA
Must pass criminal background checks, submit to drug testing, and currently possess a valid Virginia driver's license with a clean driving record.
How you will make a difference at Richmond Ford: Our department at Richmond Ford is all about taking care of our Guests. We do everything in our power to ensure the customer is taken care of throughout their entire experience with our company.
Not only will you be able to help each customer, but you will build rapport and create long-lasting relationships with our team and grow professionally.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Worksite address
glen allen, VA, 23060, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.