About this opportunity
Lucchese Bootmaker lists this Sales Lead opportunity in napa, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Full Time Retail Napa, Napa, CA, US
5 days ago Requisition ID: 2052
Salary Range: $20.00 To $23.00 Hourly
Job Summary:
The Sales Lead supports store leadership by driving sales performance, delivering an elevated luxury consumer experience, and reinforcing operational and brand standards during assigned shifts.
This role acts as a key floor leader, top seller, and shift leadership partner, providing real-time coaching, operational guidance, and service leadership while modeling company values and luxury service excellence. The Sales Lead may serve as shift leader or Leader on Duty (LOD) when assigned and is responsible for supporting daily floor execution, customer experience standards, operational compliance, and team effectiveness during assigned shifts
Scope of job:
The Sales Lead plays a critical role in executing store strategy at the floor level. This role influences team performance through leadership presence, peer coaching, operational execution, and consistent reinforcement of luxury service and brand standards.
Key impact areas include:
Driving individual and team sales performance
Supporting operational execution and compliance
Maintaining visual and brand presentation standards
Escalating employee or customer concerns to store leadership
Supporting shift leadership execution and daily operational consistency
The Sales Lead exercises judgment in shift-level leadership, customer service recovery, and operational execution while escalating employment-related or strategic matters to the Assistant Store Manager or Store Manager.
Duties/Responsibilities:
1. Drives Results
Achieves and exceeds individual sales goals and KPIs (conversion, UPT, AUR)
Supports team sales productivity through in-the-moment coaching, selling support, and reinforcement of customer engagement behaviors
Reinforces daily business priorities set by store leadership
Assists in executing promotional strategies and events
Assists with prioritizing floor coverage and execution during assigned shifts
Reinforces accountability to daily sales goals, KPI performance, and service expectations
2. Customer Focus
Builds long-term customer relationships and supports clienteling efforts
Addresses and resolves customer concerns professionally and supports de-escalation efforts; escalates complex or sensitive issues to store leadership as appropriate
Supports community engagement and event execution
Models elevated service recovery behaviors that reinforce the Lucchese luxury experience
Partners with store leadership to support daily operations
Shares performance insights and customer feedback
Supports onboarding of new team members
Reinforces a respectful, inclusive team environment
4. Communicates Effectively
Clearly communicates shift priorities, sales goals, and operational expectations
Supports team huddles and daily recaps
Escalates operational or personnel concerns appropriately
Provides leadership presence and direction during assigned shifts
Communicates customer feedback, operational opportunities, and team concerns to store leadership in a timely manne
5. Supports Operational Excellence
(Specialty flexibility retained but simplified)
Supports inventory accuracy, stock organization, and operational execution standards
Supports loss prevention compliance and safety procedures
Maintains visual merchandising and presentation standards
Assists with product launches and seasonal transitions
Supports opening and closing procedures in alignment with company standards
Assists with operational routines including replenishment, pricing, recovery, and stockroom organization
Maintains awareness of operational procedures, safety standards, and loss prevention practices”
Required Skills/Abilities:
Demonstrated ability to achieve and exceed sales goals
Strong customer service and clienteling capability
Leadership presence and peer influence skills
Strong verbal and written communication skills
Ability to coach peers constructively
Proficiency with POS systems (NetSuite preferred)
Proficiency with Microsoft Office Suite
Ability to multitask and prioritize in a fast-paced luxury retail environment
Flexible availability including evenings, weekends, and holidays
Demonstrated leadership presence in a luxury or premium retail environment
Ability to support shift leadership responsibilities and operational execution
Strong customer de-escalation and service recovery capability
Ability to reinforce brand standards and selling behaviors through peer coaching
Strong organizational and follow-through skills
Education, Experience, and/or Certifications:
Minimum of 1–2 years of retail experience required
Prior keyholder or leadership experience preferred
Luxury, premium, or specialty retail experience preferred
High School Diploma or GED required
Physical Requirements:
Ability to stand and move throughout the store for extended periods
Ability to bend, squat, kneel, and climb ladders as needed
Ability to lift up to 50 pounds
Ability to work flexible hours including evenings, weekends, and holidays
Compensation
Salary Range: $20 – $23 per hour
Plus an incentive compensation plan tied to individual sales performance.
This range represents the good-faith estimate of base pay for the position at the time of posting. Final compensation will be determined based on experience, skills, and qualifications. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.
Full-time employment only:
401(k) with company match - $ for $ up to 4% - immediately vested
Life and AD&DD Insurance
Short-Term and Long-Term Disability
All Full-time and Part-time employees:
Vacation/Holiday Pay/Sick Pay
Product allowance for boots and apparel
Employee Discounts for Lucchese products and with Working Advantage
Option to enroll in Daily Pay and Wisley Pay
Legal & Compliance Statements
Lucchese is an Equal Opportunity Employer and makes employment decisions based on merit. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth or related conditions), sexual orientation, gender identity, gender expression, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other protected status under applicable law.
Fair Chance / Criminal History
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local laws.
We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
Reasonable Accommodation
Lucchese is committed to providing reasonable accommodations to qualified individuals with disabilities in the job application process.
Pay Transparency Notice
Consistent with California law, pay scale information is available upon request.
The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote.
We collect personal information in connection with your application. Please review our Privacy Policy for details on how we collect, use, and protect your information. This can be found on our careers website: Career Center | Recruitment .
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Worksite address
napa, CA, 94559, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.